311 Sugar Land

You Ask, Our City Answers

Sugar Land’s 311 contact center offers a single point of contact for non-emergency city information and enables residents to make service requests.


Contact Us 

P: 311 or  281-275-2900

E: 311@sugarlandtx.gov

Download our smart phone app, MySugarLand, and submit your request.

How did we do?

Let us know by taking our Customer Service Survey!

311 is a non-emergency service and is not monitored 24/7. In the case of police, fire or medical emergencies, calls will be immediately transferred to 911 for dispatch.

Hours of Operation

Monday to Friday
8:00 a.m. - 5:00 p.m.

311 Logo - Web

After-Hours Answering Service

After-hours our answering service can dispatch city staff for emergencies such as water leaks, traffic signal outage, debris in the road, and take messages for staff to receive the next business day.