311 Sugar Land

Get Help Now

Sugar Land’s 311 contact center offers a single point of contact for non-emergency city information and enables residents to make service requests.

Contact Us 

P: 311 or  281-275-2900
E: 311@sugarlandtx.gov

Mobile App

Download our mobile app, MySugarLand, and submit your request.

How did we do?

Let us know by taking our Customer Service Survey!

311 is a non-emergency service and is not monitored 24/7. In the case of police, fire or medical emergencies, calls will be immediately transferred to 911 for dispatch.

311 Sugar Land Hours of Operation

Monday to Friday
8:00 a.m. - 5:00 p.m.


311 Logo - Web

Alert Icon - SmallCold Weekend Ahead

Colder weather is on the way. While we don't expect any concerns for Sugar Land, it's a good idea to begin thinking about pets, pipes and plants as we approach the cold-weather season.

Check out our safety tips and preparedness information.

Experiencing a Power Outage?

Contact CenterPoint Energy at 713-207-2222 or access CenterPoint's Energy Outage Tracker.