The city routinely conducts departmental assessments utilizing industry experts to ensure best practices and the highest level of service delivery.
Just last year, the Center for Public Safety Management’s assessment of the Sugar Land Fire-EMS Department confirmed that the city has a highly skilled and progressive department. The assessment was part of an overall program of continuous improvement utilizing benchmarks developed by organizations such as the National Fire Protection Association, the Center for Public Safety Excellence and the ICMA Center for Performance Measurement.
Industry experts who conducted the assessment made recommendations related to the deployment of resources, organizational structure, performance measures, community hazard inventory and other areas to ensure that Sugar Land remains one of the safest cities in the country. A collaborative action plan was developed by city leaders to implement the recommendations and enhance operational effectiveness.
On June 20, 2017, a review and discussion on the Sugar Land Fire-EMS Department Organizational Assessment findings and recommendations were shared with city council.