City Council approved the implementation of a new online payment platform called Paymentus.
The new online payment platform was launched on Thursday, September 17.
This transition is another step forward in the city’s commitment to managing resources in a responsible and efficient manner – as well as ensuring that residents have a more accessible, easy, and secure way to continue paying their utility and miscellaneous bills online.
This transition was originally scheduled to take place in late 2020 - as it is part of the city’s current implementation of a new Enterprise Resource Planning (ERP) system.
In late 2019, the city was made aware by the city’s third-party online payment processing provider, that the current system had been compromised. Among the courses of action taken by the city to remedy the system breach, is the accelerated implementation and transition to a new billing and payment system.
For the payment due in September you will have three options to handle your balance due:
For one-time payments, you will not need to register for an account. If you are set up on automatic recurring credit or debit card payments, you will need to reregister, create a new password, and reenter your card information.
If you use any of these payment methods you will be able to continue to pay as accustomed to.
Customers that want to access account history online, will have to register and create a new password regardless of how they want to pay.