The city requires a one working day notice to connect service. If service is required on the date of application, a $25 service initiation fee will be charged to the account. Water service is connected between the hours of 8 a.m. and 5 p.m., Monday through Friday excluding holidays.
When applying for service a $50 deposit is required unless a letter of reference is provided at the time of application. Letter of reference must be from another utility company and indicate no outstanding balance and no disconnections for nonpayment during the last 12 consecutive billing cycles. If applying online, the deposit will be billed to your account unless the letter of reference is received. The letter of reference may be faxed to 281-275-2769. Please include on the letter of reference the new service address.
For answers to your questions about installing a new water service connection, please contact Treasury Management at 281-275-2750.
If you are looking to rent a residential property in the City of Sugar Land, there are a few things you should know. Visit the rental licensing page for more information.
Residents that sign up for water service are automatically signed up for garbage and recycling services.
Every household is provided with a 95-gallon garbage cart and a 65-gallon recycling cart, unless a different size is requested.
Please contact Republic Services at 713-726-7307 to schedule the delivery of the garbage and recycle carts.
Customer service for Greatwood residents is handled by Best Trash. Phone: 281-313-2378
More information on Garbage and Recycling services is available online.