Why is my MUD account number not working when I type it in on the City of Sugar Land website?

Your MUD account number will no longer work. You will be issued a new City of Sugar Land account number, which is a 10-digit number that will be shown on your first City of Sugar Land issued bill.

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1. I haven’t received my December water bill- I usually receive it at the beginning of the month.
2. Why is my MUD account number not working when I type it in on the City of Sugar Land website?
3. Is there a fee if I pay by credit card?
4. Why does my first City of Sugar Land bill show a previous balance?
5. My check still has not cleared my bank, should I stop payment?
6. I have received my first City of Sugar Land bill, what are my payment options?