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In addition to TCEQ-required daily process control samples taken at the water plants and system entry points, the City of Sugar Land has certified operators that perform over 85 bacteriological tests monthly in its distribution system and collects quality assurance / quality control samples at least once a week.
The homeowner is responsible for the pipes within the house, as well as the water service line from the house to the water meter box. If you think you have a leak, please call us first to request a leak investigation. You may contact 311 or our 24-hour line at 281-275-2900.
If you notice a leak or discharge of water, whether it is in the street, from a meter, or a hydrant please call 311 or the city's 24-hour line at 281-275-2900 and a crew will be dispatched to investigate the situation and take appropriate actions.
There are two solutions to this problem: