Show All Answers
All Greatwood and New Territory water accounts have been placed into a new meter reading cycle with the City. Your bill may be received at a different time than you received your MUD bill, and you will have a new due date for payment. Please check your bill closely when you receive it for the first time. It will contain important information, such as your new account number and the due date.
Your MUD account number will no longer work. You will be issued a new City of Sugar Land account number, which is a 10-digit number that will be shown on your first City of Sugar Land issued bill.
There is no fee to pay your water bill by credit card. If you have your account number, you can pay using this link: http://www.sugarlandtx.gov/index.aspx?NID=319
There is a previous balance on your bill because we had not received or receipted your last payment for your MUD issued bill at the time we issued your first City of Sugar Land bill. If you have already paid the previous balance, you will only need to pay the current charges listed. We are processing payments as soon as we receive them. We will not charge a late fee on the December MUD balances.
No, payments are being processed daily. We will charge an NSF fee if your check is returned due to a stop payment. If you sent your payment to Si Environmental there may be a delay in receipt as we are picking them up weekly. Please call the Treasury department to verify if payment has been received at 281-275-2750.
Pay Online via Credit Card
We accept Mastercard, VISA, and American Express. You’ll need your new City of Sugar Land account number. Visit http://www.sugarlandtx.gov/index.aspx?NID=319 to pay online.
Pay by Phone via Credit Card
We accept Mastercard, VISA, and American Express. You’ll need your new City of Sugar Land account number. Call 281.275.2750 (option 1) to pay by phone.
Pay in Person
City Hall, 2700 Town Center Blvd. North, Sugar Land TX 77479, M-F, 8 to 5. We accept cash, check, or credit card (Mastercard, VISA, American Express), or money order.
Pay by Mail
Make check to City of Sugar Land, PO Box 5029, Sugar Land TX 77487-5029
Drop in a Payment Depository
Drop boxes are located in the parking lot of these six city facilities:
Automatic Bank Draft
A convenient way to pay your water bill each month is to sign up for Automatic Bank Drafting. There is no cost to you, and your payment will be automatically drafted on the Friday before the due date each month. You will still receive your monthly bill so you can monitor your water usage. Visit http://www.sugarlandtx.gov/319/Water-Payment-Options to print and complete the application form.