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Water Payment Options
Water & Wastewater Payments
Automatic Bank Draft
A convenient way to pay your water bill each month is to sign up for Automatic Bank Drafting. There is no cost to you, and your payment will be automatically drafted on the Friday before the due date each month. You will still receive your monthly bill so you can monitor your water usage.
  • To apply: print and complete the application form, or contact a customer service representative at 281-275-2750 for more information.
  • To cancel: print and complete the cancellation form, or contact a customer service representative at 281-275-2750 for more information.

Online Water Payments
A simple, convenient, and secure way of viewing and paying water and wastewater bills online.
Required Browsers: Internet Explorer 7/8, Firefox 3, Chrome 10+, Safari 5. Difficulties may arise from using other browsers.

                              *** IMPORTANT MESSAGE ***
For security enhancement purposes, the online payment website was upgraded over the weekend of 09/25/2015. The new version has a new look and feel.

A new system feature allows you to make a one-time payment without registering a login name. However, if you are a previously registered user and wish to continue using your existing account, you will be required to re-register. To re-register:

1. Access the payment site as usual.
2. Click on Login in the top right hand corner.
3. Enter your account number and password.
4. A popup message will display. Review the message, and click 'OK'.
5. A page will display for you to re-enter personal information, including creation of a new password (required).

Following re-registration, you will login using your email address rather than your utility account number.

*** Please note- if you are currently enrolled in "Auto Pay" (Automatic Monthly Credit Card Payments), your automatic payments will continue with no immediate action required on your part.

We very much appreciate your patience with this necessary process. If you have a question or need assistance, please contact us at 281.275.2750 or

New Customer PIN
New customers will need to request Personal Identification Numbers (PINs) in order to access their accounts.

Cards Accepted

We accept American Express, MasterCard, or Visa. VeriSign, one of the top Internet privacy providers, is used to provide secure transactions over the web.

To access this service, your browser must support 128-bit encryption.
  • Account information
  • Consumption summary information for each water meter
  • Average daily usage
  • Periodic usage
  • Last meter reading

Additional Payment Options
Automated Phone System
The Treasury's automated phone system provide utility account information and accepts credit card payments. Call 281-275-2750 and enter your utility account number.

Mail Payment to:

City of Sugar Land
P.O. Box 5029
Sugar Land, TX 77487-5029

Pay in Person
Sugar Land City Hall is located at:
2700 Town Center Blvd. N.
Sugar Land, TX 77479

Our office hours are Monday through Friday 8 a.m. to 5 p.m., excluding City holidays.

Payment Depositories

Payment drop boxes are located in the parking lot of these six city facilities, located throughout the city.
  • T.E. Harman Center 
    226 Matlage Way
    Sugar Land, TX 77479
  • City Hall
    2700 Town Center Blvd. N.
    Sugar Land, TX 77479
  • Sugar Land Police Station
    1200 Highway 6 S.
    Sugar Land, TX 77479
  • Fire Station No. 4
    2100 Austin Parkway
    Sugar Land, TX 77479
  • Fire Station No. 3
    2255 Settlers Way
    Sugar Land, TX 77479
  • City Hall Annex
    10405 Corporate Drive
    Sugar Land, TX 77479

Discontinued Services
Please note that if water services have been discontinued due to delinquency, after your payment has been made please contact customer service at 281-275-2750 to have service reconnected. A delinquency fee of $25 will be charged and an additional deposit may also be required.

Further Information
For problems or inquiries please contact 281-275-2750.

Related Pages

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