1. Executive Summary
  2. Organization & Structure
  3. Services and Levels

Mission Statement

Our mission is to be the safest, best planned, and most recognized premier reliever airport within the Houston Metropolitan area. This will be accomplished through a thoughtful marketing plan that communicates that we are an upscale destination. We aim to provide a lasting impression through superior services, facilities, and state of the art technology, while being a valued neighbor and maintaining financial success in order to maintain daily operations. 

Executive Summary

The City of Sugar Land Regional Airport (SLRA) oversees six divisions including Administration, Fixed Base Operator, Café, Maintenance, Operations, and Customs. The Department has a total of 50 full time employees with a fiscal year 2020 budget of $13,953,494. Operational hours are Sunday through Saturday, 5 A.M. to 11 P.M.

The Airport and Fixed Base Operator (FBO) GlobalSelect main responsibilities include:

  • Providing the highest levels of customer service to the airport user and traveling public in attractive, modern, and safe facilities;
  • managing an airport in a manner consistent with federal, state, and local regulations, to ensure safe and efficient operations, and to meet the demands of the community;
  • ensuring adequate levels of funding through federal, state, and local grant programs for the continued development of the airport’s facilities and infrastructure;
  • maintaining fiscal responsibility through sound and effective management practices;
  • ensuring the financial health of the airport through aggressive development of aviation and commercial related business;
  • promoting positive community support and awareness;
  • protecting the airport from the encroachment of incompatible land use; and
  • marketing the Airport on a global scale in an effort to aggressively develop markets around the world.

The Airport is federally obligated to comply with the Federal Aviation Administration (FAA) grant assurances. This is a direct result of the airport’s acceptance to grant funding for airport improvements.  These assurances require the airport to maintain and operate safely and efficiently in accordance with specified conditions, and other conditions stipulated in the assurances. The airport also complies with the FAA series 150 Advisory Circulars in accordance with grant assurances requirements.  Additionally, other required federal regulations are needed to facilitate the full compliance of maintaining airfield infrastructure, equipment, conditions, and operations.

Some current projects include but are not limited to the following:

  • the Taxiway Relocation Project is a multi-project initiative to relocate the existing main parallel taxiway to meet current FAA planning and design criteria;
  • the West Side Road is a perimeter road extension in preparation of future development to the west side area of the airport; and
  • the Airport Master Plan is a 20-year plan required by the Federal Aviation Administration (FAA) that identifies the short-term, intermediate, and long-term development of the airport. The airport is coordinating the project with the City’s Planning Department and conducted two public open houses for local residents to comment on the Airport Master Plan.

The Sugar Land Regional Airport (SLRA) has a total economic impact of 692 jobs and $32,500,000 dollars in wages and benefits. The economic output generated is $93,000,000 dollars and over 100 different Fortune 500 companies pass through Sugar Land Regional Airport on a regular basis.  Local residents can travel privately, learn to fly, and enjoy the airplanes from multiple public viewing locations. The airport plays an active role in community outreach by annually hosting the Citizens’ Airport Academy.  Participants of the academy learn about the history of Sugar Land Regional Airport (SLRA), the role of the airport in the City’s organization, the scope of airport operations and economic impact on the region, and the benefits provided to Sugar Land. The Citizens’ Airport Academy is undergoing revisions in 2020 and will return in 2021 as staff seeks innovative ways to enhance the academy for the participants.  The Airport continues to focus on community engagement through other activities, and is committed to make each one a success. 

Department Programs

Administration: Airport management, fiscal management, fuel inventory, lease management, & planning and development.

Fixed Base Operator (FBO): Line services, customer amenities, accuracy at the front desk, customer service.

Café:  Provide high quality beverages, breakfast and lunch items, customer service, customer amenity, provide certified café business.

Maintenance: Airfield and facility maintenance, airfield markings, contract management.

Operations: Airfield inspections/regulatory compliance, emergency planning security.

Customs: On-site US Customs Service.

Awards and Accolades

The Aviation Department has many awards and accolades associated with their department from the past three years. These include:

  • 2019 - #7 FBO in the United States and #4 Best Independent FBO – Professional Pilot PRASE Survey;
  • 2019 - Top 5% FBOs and #1 FBO in the Houston Metro Area – AIN Survey;
  • 2018 - #5 FBO in the United States and #3 Best Independent FBO – Professional Pilot PRASE Survey;
  • 2018 - Top 5% FBOs and #1 FBO in the Houston Metro Area – AIN Survey;
  • 2017 - Air Traffic Control Tower – RVA Facility of the Year;
  • 2017 - #10 Best Independent US FBO - Professional Pilot PRASE; and
  • 2017 - Top 10% FBOs and #1 FBO in the Houston Metro Area – AIN Survey.

Professional Pilot PRASE Survey: The PRASE Survey is conducted annually giving pilots the opportunity to rate FBOs they have visited within the past year. The scores are ranked from 1 (poor) to 10 (excellent) within 6 categories that include line team, customer services representatives, facility, amenities, promptness and efficiency, and value for the price.

Aviation International News (AIN): AIN conducts an annual survey of FBO facilities that encompasses fixed base operations worldwide. FBOs are rated on five key categories that are pivotal to the overall experience and operations of the airport.  These categories include line service, passenger amenities, pilot amenities, facilities, and customer service representatives. 

Facility of the Year: This award is given by the Federal Aviation Administration (FAA) based on an operational audit.  These audits must result in no errors and are conducted internally through the control towers company and externally through the FAA.  Robinson Aviation, Inc. (RVA), the Airport’s air traffic control tower contractors, achieved awards because they received no errors through their audits, and for their contributions to Hurricane Harvey recovery and Super Bowl LI in 2017.  Additionally, RVA was recognized for being actively involved in community outreach efforts through facility tours and their participation in safety meetings.

The Aviation Department organization affiliation includes American Association of Airport Executives (AAAE), National Air Transportation Association (NATA), U.S. Contract Tower Association through AAAE, Federal Aviation Administration (FAA), and the Texas Department of Transportation – Aviation Division (TxDOT Aviation).