1. Executive Summary
  2. Organization & Structure
  3. Services and Levels

Mission Statement

The Sugar Land Fire-EMS Department’s mission is to offer excellent service by collaborating, acting with integrity, and exhibiting trust in creating a safe place to live, work, and play.

Executive Summary

The City of Sugar Land’s Fire-EMS Department is comprised of four major divisions including Administration, Emergency Management, Operations, and Code Enforcement. The department provides fire and life safety responses partnered with educational programs and code enforcement services. The department has a total of 133 full time employees with a fiscal year 2020 budget of $17,338,135. Administration hours are Monday through Friday, 8 A.M. to 5 P.M. and emergency responses are provided 24 hours a day.

The Fire-EMS Department’s main responsibilities include:

  • educating the public in fire and life safety topics;
  • health, safety and wellness of workforce;
  • recommending adoption and enforcement of fire codes; and
  • responding to Fire, EMS, and hazardous material calls.

Some current projects include but are not limited to the following:

  • data analysis focus on improvement/reduction of services
  • community engagement and citizen outreach
  • Planning and initiation of the first Fire-EMS training facility in Sugar Land;
  • Focusing on training efforts and opportunities to expand the abilities of department personnel.

The Fire-EMS Department operates under the authority of the Texas Commission on Fire Protection (TCFP) and the State Department of Health Services. Each year the department undergoes certification updates for employee fire certifications and every other year the TCFP inspects the department for compliance. Every two years the department recertifies Emergency Medical Services (EMS) operations through the state.

The Fire-EMS Department benefits the citizens daily by delivering quality, highly compassionate emergency services to those in need. Moreover, the citizens may enjoy a favorable fire insurance rate on their homeowners or renter’s policy due to Sugar Land’s Insurance Service Organizations Property Protection Classification of 2.

Department Programs

The Fire-EMS Department includes a total of four divisions:

Administration: Responsible for strategic planning, intergovernmental relations, human resources management, and overall administration of the department.

Emergency Management: Responsible for the all-hazards emergency management plan for the City. Emergency Management provides emergency preparedness, emergency response and emergency recovery services.  

Operations: Responds to non-emergency and emergency calls for service and provide customer support in education and outreach activities.

Code Enforcement: Assist with researching and offering ordinance adoption specific to Fire & Life Safety codes. Inspects new and existing commercial and public buildings for fire and life safety hazards. Inspectors ensure compliance with code for construction, fire protection systems and operating factors.