Information Technology

  1. Executive Summary
  2. Organization & Structure
  3. Services and Levels

Mission Statement

The Information Technology (IT) Department is an internal service department. The IT department’s role is as a strategic partner within the organization to support effective, strategic, and fiscally responsible technology initiatives.

Executive Summary

The City of Sugar Land’s Information Technology Office (IT) oversees five service areas including Application Development, End User Support, Geographical Information Systems (GIS), Operations, and Project Management. The IT team is an in-house service provider that serves the needs of the employees of the organization to help them better serve the needs of the citizens. IT has a total of 25 full time employees with a fiscal year 2020 budget of $4,820,340. Operational hours are Monday through Friday, 7 A.M. to 6 P.M with a 24 hour on call service.

The Information Technology Office’s main responsibilities include:

  • providing efficient, effective, reliable, timely, and courteous service to all organizational users;
  • responsible for project management from City-wide technology projects to application development;
  • installation, configuration, and maintenance of operating systems, applications, and hardware;
  • keeping a well-trained and knowledgeable staff;
  • ensuring that systems and data are safe through a robust security system.

Some current projects include but are not limited to the following:

  • Implementation, expansion and maintenance of the City Wide information security plan. The city has undertaken a large security product upgrade through our Cisco partners. We have finished the endpoint antivirus roll out and are currently working on threat containment.
  • Three Tier Ring Upgrade and Citywide Connectivity survey – Expansion of citywide communications infrastructure.
  • Enterprise Resource Planning (ERP) -  Along with the Office of Performance and Accountability, lead the replacement project for City’s core Finance, Human Capital, Community Development, and Enterprise Asset Management Software System thus allowing the City employees to improve operational excellence, increasing organizational effectiveness, and process efficiency.
  • Interactive Mapping Application that supports public education for the City’s elections, Census collection, Capital Improvement Projects, and Engineering and Planning information.

IT affiliations include Texas Association of Governmental IT Managers (TAGITM), Fort Bend GIS Consortium, HGAC Geographic Data Workgroup (GDW), Houston Urban Area Security Initiative (UASI) GIS Work Group, Best of Texas, Digital Cities, Fort Bend Exchange Club, and Multi-State Information Sharing and Analysis Center (MS-ISAC), Homeland Security Information Network, and InfraGard Security.

IT legal mandates and standards include Criminal Justice Information Service Standards (CJIS), Payment Card Industry Data Standards (PCI), Cyber and Data Security Regulations, Homeland Security Information Network Affiliation, and FBI InfraGard Affiliation.

The Information Technology Office continuously monitors and reports IT service level performance and surveys users for customer satisfaction. The strategy is to provide optimal service level objectives to the organization

Awards and Accolades

The Information Technology Office has many awards and accolades associated with their office from the pastsix years. These include:

  • Best of Texas CIP Story Maps - Best Public Application in 2019; and
  • Digital Cities Top 10 for 2014 through 2019.

These awards recognize public-sector organizations for their contribution to advancing IT in Texas and Nationwide.