Public Works

  1. Executive Summary
  2. Organization & Structure
  3. Services and Levels

Mission Statement

The Public Works Department strives to enhance the quality of life for all residents by providing safe, reliable and effective services consistent with the stated goals of the community.

Executive Summary

The City of Sugar Land’s Public Works Department oversees twelve divisions including Administration, Streets and Drainage Maintenance, Right of Way Maintenance, Traffic Operations, Water Distribution, Water Production, Wastewater Collection, Wastewater Treatment, Customer Service, Water Quality, Water Conservation and Surface Water. The department has a total of 137 full time employees with a fiscal year 2020 budget of $37,005,032 and is comprised of three funds.

  • The General Fund includes 60 full time employees with a fiscal year 2020 budget of $13,665,462;
  • The Enterprise - Utility System Fund includes 62 full time employees with a fiscal year 2020 budget of $15,466,502; and
  • The Enterprise - Surface Water Fund includes 15 full time employees with a fiscal year 2020 budget of $7,873,068.

Operational hours are Monday through Friday, 8 A.M. to 5 P.M with a 24 hour on call service.

The Public Works Department’s main responsibilities include:

  • repairs, operations and maintenance to public streets, traffic control devices, sidewalks, bridges, drainage system, water and wastewater systems;
  • contractual administration of private sector firms for a range of goods and services; and
  • long-range planning, administration, compliance, and operation of the water and wastewater systems.

Some current projects include but are not limited to the following:

  • Integrated Water Resource Plan (IWRP) Implementation - Long term water resource planning; and
  • Traffic Management Systems – support the implementation of Intelligent Transportation System (ITS) Master Plan to improve mobility and program traffic signals.

The Public Works Department also abides by the mandates applicable from the Texas Commission on Environmental Quality (TCEQ) and the Environmental Protection Agency (EPA). In addition, the department also supports TX SB1004, which is a Texas bill in relation to deployment of network nodes in public Right of Way.

Department Programs

The Public Works Department includes a total of twelve divisions:

Administration: Sets departmental goals and strategies, provides organizational direction and control, manages components common to all divisions such as customer service, emergency management, the safety program, public education, personnel management, infrastructure data capture, asset management and event assistance.

Street & Drainage Maintenance: Responsible for the administration and operation of public streets, sidewalks, and bridges along with maintenance of stormsewer lines and open ditches.

Right of Way Maintenance: Manages the turf, landscape, irrigation, and street lights in the City’s Rights of Way with enforcement of the City’s Tree Ordinance.

Traffic Operations: Responsible for the engineering, maintenance, and operation of all traffic control and traffic calming devices within the City limits. This includes maintenance and monitoring of traffic signals, school zones, regulatory signs, street name signs, and public information signs located on all City streets. In addition, this includes maintenance and monitoring of the railroad wayside horn system.

Water Distribution: Responsible for ensuring that water produced is delivered to meet customer expectations including maintaining and repairing water lines, meters and fire hydrants.

Water Production: Responsible for producing, treating, and supplying quality water that complies with all federal and state water quality standards, with sufficient water pressure to meet customer needs, and fire flow requirements in an emergency.

Wastewater Collection: Operates, maintains, and repairs sanitary sewer collection lines and manholes to meet or exceed all state and federal guidelines.

Wastewater Treatment: Responsible for transporting and treating wastewater to a quality that meets federal and state water quality standards, and operating, maintaining, and repairing sanitary sewer lift stations and wastewater treatment plants.

Water Quality: Monitors the safety and quality of drinking water through water testing and compliance monitoring and handles backflow prevention, grease trap inspections, and the mandated wastewater industrial pretreatment programs.

Water Conservation: Responsible for water education, conservation, and communication.

Surface Water: Responsible for all planning and implementation of the City’s Groundwater Reduction Plan. Based on the mandated groundwater reduction, the division is also responsible for coordinating the identification, pursuit, acquisition, and implementation of alternatives to groundwater sources. Including but not limited, to surface water, effluent reuse, conservation, and direct reuse projects.

Customer Service: Responds to all requests for service 24 hours a day 7 days a week and reads all water meters monthly.

Awards and Accolades

The Public Works Department has many awards and accolades associated with their department. These include:

  • 2019 Best Tasting Water in Texas award from the Texas American Water Works Association (TAWWA);
  • 2019 Second Best Tasting Water in North America award from the American Water Works Association (AWWA);
  • 2019 American Public Works Association (APWA) In House Project of the Year for the Riverstone Water Plant;
  • 2019 Houston-Galveston Area Council (H-GAC) Innovation Strategic Award;
  • Intelligent Transportation System (ITS) Website 2018 award from ITS Texas;
  • For the 7th consecutive year - Tree City USA Community;
  • Texas Public Works Association (TPWA) – 2018 Exceptional Performance Award – Adversity – Hurricane Harvey;
  •  Cityworks –  Excellence in Enterprise Practice for 2018;
  • Surface Water Treatment Plant with the 2017 Outstanding Large Membrane Plant Award; and
  • American Public Works Association (APWA) 2018 Technical Innovation Award: Adaptive Signal System.