Cancelations/Closures and Impact to City Services

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IMPACT TO CITY SERVICES (CANCELATIONS/CLOSURES AND REOPENINGS)

Impact to city venues and events

Impact to City Services

Animal Shelter

Updated: April 30

To practice social distancing and implement guidelines associated with COVID-19, guests and volunteers will no longer be allowed within the Animal Shelter buildings. Our staff will continue to provide a healthy and safe environment within the shelter and for the animals in our care.

However, that doesn’t mean we are closed for business! We are asking that you call to schedule an appointment for adoptions, sleepovers, return to owners, or to meet and greet the animals available for adoption. The staff will be assisting you outside the building.

Our current hours of operation are Monday through Friday, 8 a.m. until 5 p.m. Please feel free to call us for any questions, concerns, or to schedule an appointment. Please call before coming to the shelter.

Call: 281-275-A-DOG (2364)

Issuance of animal traps suspended

As a safety precaution during the COVID-19 event, Animal Services has suspended the issuance of traps except in emergency cases involving wildlife within a residential home. Residents should refrain from setting personal traps as they will not be serviced at this time.

City Meetings

 Updated: June 15

Citzen Engagement Programs

Citizen Engagement programs are scheduled to begin in August and September while incorporating social distancing guidelines. Fall 2020 programs will include the Mayor’s Youth Advisory Council (MYAC) and tentatively, the Citizens Police Academy (CPA). Spring 2021 programs will include Sugar Land 101 and tentatively, the Citizens Police Academy (CPA), Citizens Fire Academy (CFA), Citizens Airport Academy (CAA) and the Police Teen Academy.

Update: July 2

City Council and Boards and Commissions meetings will be held online

Sugar Land City Council meetings and those of other boards and commissions will be held online to contain the spread of COVID-19, in an effort to comply with the Centers for Disease Control’s continued social-distancing measures.

The social distancing measures are based on the advice of health experts at the Centers for Disease Control, the Texas Department of State Health Services and the Fort Bend County Health Department. These measures are important to keep the community safe while the nation continues efforts to prevent an acceleration of COVID-19 cases.

Meetings will be live-streamed at www.sugarlandtx.gov/SLTV16 and www.youtube.com/user/SugarLandTXgov. They are also broadcast on Channel 16 for Comcast Cable subscribers.

Anyone who wants to address the members of City Council or commissioners during these meetings may email citysec@sugarlandtx.gov or submit written comments to the Office of the City Secretary at 2700 Town Center Blvd. North.  Additional requirements follow:

  • Comments must pertain to matters posted on the agenda.
  • Comments should include a person’s name and address.
  • All comments will be provided to respective members of City Council, boards and commissions.
  • Comments or discussion by the City Council, boards and/or commissions will only be made at the time the subject is scheduled for consideration.

For meeting agendas and archived meeting videos, visit www.sugarlandtx.gov/agendas.

The Office of the City Secretary is operating on an appointment only basis for in-person services. So, please call (281) 275-2730 to schedule an appointment.


Parks and Recreation

Updated: June 12

Per Governor Abbot’s COVID-19 announcement of Phase III to open Texas, The Parks and Recreation Department plans to re-open the following city park facilities effective Friday, June 12:

  • Playgrounds
  • Pavilions
  • Drinking Fountains

Although park pavilions will be re-opened, facility reservations are to remain on hold until further notice.

Drinking Fountains

Public drinking water supplies are safe to drink. The virus that causes COVID-19 hasn’t been detected in drinking water. Water treatment facilities have processes to filter and disinfect water before it goes into your home. However, the surfaces around the fountain including the spout, button/leaver and nozzles could pose a risk for the transmission of COVID-19 and other germs:

  • Don’t place your mouth on the spout of the fountain or allow your water bottle to come into contact with the nozzle when refilling.
  • Test the water flow and let the water flow for 10 seconds to allow for fresh, clean water to come through prior to drinking.
  • If the fountain requires you to push a button or lever, clean the surface before and after, or use your elbow.
  • Clean your hands afterwards with an alcohol-based rub or wash them with soap and water.

Municipal Pool

Effective June 13, the Parks and Recreation Department plans to open the Municipal Pool at City Park at 50% capacity. At the direction of the City’s Medical Director Dr. Anzaldua, staff asks that all pool visitors adhere to the following rules for the safety of residents, guests and City staff and lifeguards:

  • Pool may be allowing a reduced number of people in the gate to maintain current capacity restrictions.
  • Do not visit the pool if you are sick or have any COVID-19 symptoms. Symptoms include fever, cough, shortness of breath, headache, sore throat, difficulty breathing, runny nose and loss of taste or smell.
  • No groups larger than 10 people will be allowed
  • No pool parties or large groups including summer day camps.
  • Maintain a distance of at least six feet from others.
  • Wash or disinfect hands after any interaction with other people or items at the pool.
  • Wash hands often with soap and water for at least 20 seconds.
  • Use an alcohol-based hand sanitizer that contains at least 60% alcohol, if soap and water are not available.
  • Patrons should consider wearing cloth face coverings when not in the water.
  • All furniture will be stored for the summer and all patrons are encouraged to bring their own lawn chairs.
  • No use of the diving boards due to high touch and social distancing concerns.
  • No game playing that interferes with social distancing.
  • Restroom use limited to one family at a time.
  • No lost and found items will be kept.
  • Sign-in is not required to avoid using writing utensil used by multiple people.

Please adhere to the distance markers at the entrance of the facility and all signage posted.

Parks Facilities & Amenities

What’s Open, What’s Not (Yet)

Facility/Park Amenity                  Now OpenClosed/TBD
Baseball, Softball Fields*
Basketball Courts (Indoor/Outdoor)
X
Community Buildings for Rental
X
Drinking Fountains
Imperial Park Recreation Center**
Municipal Pool
Park Benches
Parks, Open Spaces & Trails
Pavilions***
Pawn Springs Dog Park
Picnic Tables
Restrooms
Skate Park
Soccer Fields*
Splash Pads
X
T.E. Harman Center
X
Tennis Courts
Volleyball Courts (Indoor/Outdoor)
X

*All sports fields are available for league use only.
**Imperial Park Recreation Center is open with limited activities.
***Pavilions for gatherings of less thatn 10; currently unavailable for rental.

Remember

  • Keep at least 6 feet of distance between you and others
  • Stay home if you are feeling unwell
  • Wash your hands often or use hand sanitizer
  • Have groups of no more than 10 people


Guidelines for Park Usage

We appreciate the physical and mental health benefits that parks help provide, and we also recognize the need to prevent the spread of COVID-19. With this in mind, the following guidelines have been put in place. While we want our community to continue to use our parks and trails, failure to comply with the below guidelines may result in further park closures.

  • Do not use parks or trails if you are exhibiting any symptoms.
  • Follow CDC’s guidance on personal hygiene prior to and during use of parks or trails.
  • Follow CDC guidance on the recommended size of social gatherings including outdoor picnicking; play dates and other group hangouts; and maintain proper physical distance at all times.
  • Observe CDC’s minimum recommended social distancing of 6 feet from other individuals at all times. If this is not possible, users should find an alternate location or depart that space.
  • While on trails, warn other users of your presence and step aside to let others pass.


Police Department

  • Fingerprinting services have been suspended until further notice.
  • The house watch program is temporarily suspended until further notice. This includes all currently in-progress house watch requests.


Fire Department

  • Smoke alarms installations and home safety surveys have been temporarily suspended until further notice.
  • Community event requests (with the exception of drive by and parades) for Sugar Land Fire - EMS have been temporarily suspended until further notice. Drive by or parade requests for a special event must be submitted at least 2 weeks in advance.


Municipal Court

  • All jury trial cases through September 1 are cancelled.  All jury trial cases currently scheduled during this time will be reset to a later date.
  • Pre-trial hearings are being conducted at the Court, taking protective measures to keep everyone safe and provide social distancing.  

Additional information regarding court procedures is available at www.sugarlandtx.gov/municipalcourt

Door to Door Selling / Solicitors

To comply with the U.S. Constitutional protections of commercial speech and interstate commerce, the City of Sugar Land is required to issue permits to solicitors that pass a criminal background check.

The city maintains a no solicitation list. It is unlawful for any person engaged in residential door-to-door selling or soliciting to enter upon a property included on the no solicitation list. 


Water Service and Payments

Updated: June 19

  • Washing hands and cleaning surfaces remains important, so the City of Sugar Land will not discontinue water service for anyone through August 2; however, outstanding bills will not be waived.
  • Due to Covid-19 and to comply with social distancing, staffing levels in the Treasury Office have been reduced. Please call 281-275-2750 for assistance or email treasury@sugarlandtx.gov
  • Payments can be made online or through the drop box in the City Hall parking lot. Receipts mailed upon request.
  • Thank you for your patience during this unprecedented time.

Building Safety (Permits and Inspections)

  • Due to Covid-19 and to comply with social distancing, staffing levels in the Building Safety Department have been reduced.
  • This will cause the permit application process to be delayed.
  • Please allow 5 business days for a permit technician to process your application before contacting the Building Safety Department to check on the status.

Thank you for your patience during this unprecedented time.

In-Person Visits to City Hall - By Appointment Only 

Updated: June 18

  • Building Safety/Permits and Inspections, City Secretary, and Treasury are accepting in-person customers by appointment only.  
  • Customers must pass a wellness screening to show that their body temperature is below 100.0 degrees before admission to City offices.

To schedule an appointment:

Treasury
Building Safety (Permits and Inspections
City Secretary
Call: 281-275-2750
Email: treasury@sugarlandtx.gov
Call: 281-275-2270Call: 281-275-2730
Email: citysec@sugarlandtxx.gov


  • Applications for Treasury and Department of Building Safety services can be submitted by dropping them in the drop box located in the City Hall parking lot. 
  • There are several payment options for Utility Accounts and Miscellaneous bills. Contactless payments can be made in the drop box in the City Hall parking lot (checked every two hours). The City is currently waiving late fees on utility accounts.


Solid Waste and Recycling

Update: April 24

Various solid waste programs are scheduled to resume over the coming weeks. City staff continue to communicate with our service providers to ensure that all collection services are restored as quickly as possible. 

Please visit www.sugarlandtx.gov/SolidWaste for additional information.

Republic Services Status
Garbage Collection As normally scheduled
Recycling Collection Resume recycling of collected material on Monday, May 4 according to normal collection schedules
Green Waste As normally scheduled
Bulky Waste Resuming on Monday, April 27 according to normal collection schedules
On-Call Household Hazardous Waste                                                                                                                                                             The on-call household hazardous waste program will resume collections on June 1. Learn more abou the program and how to schedule a collection.

The Fort Bend County Recycling Center is available for residents in Greatwood and those who need to dispose of items prior to June 1. We recommend checking their website, or contacting the Center before making the trip to ensure your items will be accepted.

Greatwood residents will have access to the on-call household hazardous waste program upon transition to Republic Services in the Fall of 2020.
On-Call Cardboard Collection Accepting collection appointments
Citywide Programs Status
Textile Collection provided by Simple Recycling Resuming on Monday, April 27 according to normal collection schedules
Tire and Cooking Oil Drop-Off Center Open during normal business hours