Impact to City Services

bnr_large_website_Covid19

Impact to City Services

Animal Services

In light of recent events and for the safety of our guests, volunteers and staff, we are temporarily modifying some our procedures. Our phone lines are open Monday through Friday 8 a.m. until 5 p.m. Please feel free to call us for any questions, concerns or to schedule an appointment.

At the Animal Shelter

  • The Animal Shelter will be open Monday-Friday from 8 a.m. – 5 p.m. only, no extended hours and we will be closed from noon-1pm for lunch.
  • We are asking that you call to schedule an appointment for adoptions, sleepovers, return to owners or to meet and greet the animals available for adoption. You can reach us at 281-A-DOG (2364)
  • Due to the size of our shelter, we are asking guest to check in at our walk up window and then to wait for assistance under the outdoor breezeway. A staff member or volunteer will come outside to greet or assist you.
  • If you need to come inside the building  you will be asked to wear a mask, use the hand sanitizer station and go through a temperature screening.  If you are feeling ill we ask that you refrain from visiting the shelter.

Field Services

  • As a safety precaution during COVID, Animal Services has suspended the issuance of humane traps except in emergency cases involving wildlife or as determined by Animal Service staff.
  • Residents should refrain from setting personal traps as they will not be serviced at this time. 
  • Calls for service will be conducted on an emergency basis.

City Meetings

Citzen Engagement Programs

Citizen Engagement programs are taking place virtually while incorporating social distancing guidelines. Programs include the Mayor’s Youth Advisory Council (MYAC). Sugar Land 101 and the Citizens Fire Academy (CFA).  The Citizens Police Academy (CPA) the Police Teen Academy and the Citizens Airport Academy (CAA) are tentatively scheduled spring 2021.

City Council and Boards and Commissions meetings will be held online

Sugar Land City Council Meetings and Boards/Commissions Meetings will continue to be held online for ease of access and in an effort to prevent the spread of COVID-19.

Meeting will be live-streamed at www.sugarlandtx.gov/SLTV16, www.youtube.com/user/SugarlLandTXgov, or otherwise posted on the agenda.

Anyone who wants to address the members of City Council or commissioners during these meetings may email citysec@sugarlandtx.gov or submit written comments to the Office of the City Secretary at 2700 Town Center Blvd. North.  Additional requirements follow:

  • Comments must pertain to matters posted on the agenda.
  • Comments should include a person’s name and address.
  • All comments will be provided to respective members of City Council, boards and commissions.
  • Comments or discussion by the City Council, boards and/or commissions will only be made at the time the subject is scheduled for consideration.

For meeting agendas and archived meeting videos, visit www.sugarlandtx.gov/agendas.

The Office of the City Secretary is operating on an appointment-preferred basis. Please call (281) 275-2730 to schedule an appointment. In-person/On-demand services will be provided as available between appointments.

Parks and Recreation

Guidelines for Park Usage

We appreciate the physical and mental health benefits that parks help provide, and we also recognize the need to prevent the spread of COVID-19. With this in mind, the following guidelines have been put in place. While we want our community to continue to use our parks and trails, failure to comply with the below guidelines may result in further park closures.

  • Masks are encouraged at city parks for those not able to maintain a safe distance.
  • Do not use parks or trails if you are exhibiting any symptoms.
  • Follow CDC’s guidance on personal hygiene prior to and during use of parks or trails.
  • Follow CDC guidance on the recommended size of social gatherings including outdoor picnicking; play dates and other group hangouts; and maintain proper physical distance at all times.
  • Observe CDC’s minimum recommended social distancing of 6 feet from other individuals at all times. If this is not possible, users should find an alternate location or depart that space.
  • While on trails, warn other users of your presence and step aside to let others pass.

Facilities & Amenities - What’s Open, What’s Not 

Facility/Park Amenity                  Now OpenClosed/TBD
Baseball, Softball Fields
Basketball Courts (Indoor)
X
Basketball Courts (Outdoor)


Community Buildings for Rental
X
Pavilions for Rental


Drinking Fountains
Imperial Park Recreation Center**
Municipal Pool
Park Benches
Parks, Open Spaces & Trails
Pawm Springs Dog Park
Picnic Tables
Restrooms
Skate Park
Soccer Fields
RiverPark Splash Pad

Other Splash Pads
X
T.E. Harman Center (Reopening May 17)
X
Tennis Courts
Volleyball Courts (Indoor)
X
Volleyball Courts (Outdoor)



**Imperial Park Recreation Center is open with limited activities.


Police Department

  • Fingerprinting services have been suspended until further notice.


Fire Department

Please review Sugar Land Fire-EMS Community Event Regulations, to make a community event request fill out the community event request form.


Municipal Court

All jury trial cases are postponed and will be reset at a later date.  Notifications of the new dates are forthcoming.

All Court hearings (other than jury trials) are being conducted virtually using the Zoom application.   

City of Sugar Land Municipal Court will continue remote court proceedings for all hearings.  Cases will be held as currently scheduled using the Zoom platform.  Information with instructions about the remote proceedings and the date of the hearing will be emailed to each defendant a week prior to their court date.  If you have an upcoming court hearing and you have not provided the court with your email address, please make sure to provide the court with your email address as soon as possible.

The remote appearance is not optional and neglecting to appear will have the same consequences as not appearing at an in-person proceeding.  Alternatively, options for handling a citation prior to a court date, can be found here, on the court’s website.

If you do not have access to technology that allows you to appear remotely, please contact the Court prior to your scheduled court date.  The phone number to call is (281) 275-2560.  

The Sugar Land Municipal Court is a Court of Record, handling cases involving Class C misdemeanors. Generally, such cases are punishable by fine only.

The law is constantly changing and there may be times when the information on this web site will not be current.  This information is provided for general informational purposes only; it is not intended as legal advise; it is not a comprehensive treatment of the subject; and it is not a substitute for advice from an attorney.

Additional information regarding court procedures is available at www.sugarlandtx.gov/municipalcourt

Door to Door Selling / Solicitors

To comply with the U.S. Constitutional protections of commercial speech and interstate commerce, the City of Sugar Land is required to issue permits to solicitors that pass a criminal background check.

The city maintains a no solicitation list. It is unlawful for any person engaged in residential door-to-door selling or soliciting to enter upon a property included on the no solicitation list. 


Building Safety (Permits and Inspections)

  • Due to Covid-19 and to practice social distancing, application submittals and processing have been modified.
  • In-person permit application submittal and pick-up are available by appointment only. Call 281-275-2270 or email permits@sugarlandtx.gov to schedule an appointment.
  • Permit application submittals can also be submitted by dropping them in the drop box located in the City Hall parking lot.
  • Some applications may be submitted via email to permits@sugarlandtx.gov. Permit forms and applications are available online.
  • If submitting via the drop box or email, please allow 5 business days for a permit technician to process your application before contacting the Permit office to check on the status.

Thank you for your patience during this unprecedented time.

Water Service and Payments


  • Payments can be made online or through the dropbox in the City Hall parking lot. Receipts are mailed upon request. If making a payment through the dropbox:
    • the dropbox will be checked approximately every two hours on regular business days, with the last check occurring at 3 p.m.
    • An additional check of the dropbox will be made at the end of business if a holiday occurs the next day
  • Due to Covid-19 and to comply with social distancing, staffing levels in the Treasury Office have been reduced. Please call 281-275-2750 for assistance or email treasury@sugarlandtx.gov.  Thank you for your patience.

In-Person Visits to City Hall

  • Customers must pass a wellness screening to show that their body temperature is below 100.0 degrees before admission to City offices 
    • Building Safety/Permits and Inspections and Treasury are accepting in-person customers by appointment only.  
    • The Office of the City Secretary is operating on an appointment-preferred basis. In-person/on-demand services will be provided as available between appointments..
  • Applications for Treasury and Permit services can be submitted by dropping them in the drop box located in the City Hall parking lot.

To schedule an appointment:

Treasury
Building Safety (Permits and Inspections)
City Secretary
Call: 281-275-2750
Email: treasury@sugarlandtx.gov
Call: 281-275-2270
Email: permits@sugarlandtx.gov
Call: 281-275-2730
Email: citysec@sugarlandtx.gov