Impact to City Services


Impact to City Services

Animal Services

For the safety of our guests, volunteers, and staff, we are temporarily modifying some of our procedures. Our phone lines are open Monday through Friday 8 a.m. until 5 p.m. Please feel free to call us (281-275-2364) for any questions, concerns or to schedule an appointment.

At the Animal Shelter

  • The Animal Shelter will be open Monday-Friday from 8 a.m. – 5 p.m. only, no extended hours and we will be closed from noon-1pm for lunch.
  • We are asking that you call to schedule an appointment for adoptions, sleepovers, return to owners or to meet and greet the animals available for adoption. You can reach us at 281-A-DOG (2364)
  • Due to the size of our shelter, we are asking guest to check in at our walk up window and then to wait for assistance under the outdoor breezeway. A staff member or volunteer will come outside to greet or assist you.
  • If you are feeling ill we ask that you refrain from visiting the shelter.

Field Services

  • The issuance of humane traps has been suspended except in emergency cases involving wildlife or as determined by Animal Service staff.
  • Residents should refrain from setting personal traps as they will not be serviced at this time. 
  • Calls for service will be conducted on an emergency basis.

City Council and Boards and Commissions meetings will be held online and in-person

Sugar Land City Council Meetings and Boards/Commissions Meetings will continue to be held online for ease of access and viewing. Meeting will be live-streamed at,, or otherwise stated on the agenda. For meeting agendas and archived meeting videos, visit

Anyone who wants to address members of City Council or commissioners during these meetings may email or submit written comments to the Office of the City Secretary at 2700 Town Center Blvd. North. 

Additional requirements follow:

  • Comments must pertain to matters posted on the agenda.
  • Comments should include a person’s name and address.
  • All comments will be provided to respective members of City Council, boards and commissions.
  • Comments or discussion by the City Council, boards and/or commissions will only be made at the time the subject is scheduled for consideration.


A "Request to Speak" form (available at the Council Chambers entrance) must be completed and submitted to the City Secretary, or designee, prior to the beginning of the meeting for those that wish to address in-person.

The Office of the City Secretary is operating on an appointment-preferred basis. Please call (281) 275-2730 to schedule an appointment. In-person/On-demand services will be provided as available between appointments.

Parks and Recreation

Guidelines for Park Usage

We appreciate the physical and mental health benefits that parks help provide, and we also recognize the need to prevent the spread of COVID-19. With this in mind, please follow current CDC guidelines while using parks and trails.

Facilities & Amenities - What’s Open, What’s Not 

Facility/Park Amenity                  Now OpenClosed/TBD
Baseball, Softball Fields
Basketball Courts (Indoor)

Basketball Courts (Outdoor)

Community Buildings for Rental***

Pavilions for Rental

Drinking Fountains
Imperial Park Recreation Center**
Municipal Pool
Park Benches
Parks, Open Spaces & Trails
Pawm Springs Dog Park
Picnic Tables
Skate Park
Soccer Fields
RiverPark Splash Pad

Other Splash Pads
T.E. Harman Center 

Tennis Courts
Volleyball Courts (Indoor)

Volleyball Courts (Outdoor)

**Imperial Park Recreation Center is open with limited activities.
***At this time the multi-purpose rooms inside the IPRC and T.E. Harman Center are not available. 

Police Department

Fire Department

Please review Sugar Land Fire-EMS Community Event Regulations, to make a community event request fill out the community event request form.

Municipal Court

Please visit for information regarding court procedures. 

Door to Door Selling / Solicitors

To comply with the U.S. Constitutional protections of commercial speech and interstate commerce, the City of Sugar Land is required to issue permits to solicitors that pass a criminal background check.

The city maintains a no solicitation list. It is unlawful for any person engaged in residential door-to-door selling or soliciting to enter upon a property included on the no solicitation list. 

Building Safety (Permits and Inspections)

  • Effective Monday, May 24, 2021, the Permit and Treasury offices will be open to walk-in customers from 8 a.m. - 5 p.m., Monday through Friday
  • No appointments will be required for in-person submittals and payments.
  • Some applications may be submitted via email to Permit forms and applications are available online.
    • If submitting via email, please allow 5 business days for a permit technician to process your application before contacting the Permit office to check on the status.

Water Service and Payments

Payments can be made online, through the dropbox in the City Hall parking lot, or inside City Hall. Due to Covid-19 and to comply with social distancing, only 5 customers will be allowed in the Treasury/Permits area at any given time. If making a payment through the dropbox:

  • the dropbox will be checked approximately every two hours on regular business days, with the last check occurring at 3 p.m. Receipts can be mailed upon request. 
  • an additional check of the dropbox will be made at the end of business if a holiday occurs the next day

Please call 281-275-2750 for assistance or email

In-Person Visits to City Hall

  • The Office of the City Secretary is operating on an appointment-preferred basis. In-person/on-demand services will be provided as available between appointments. To schedule an appointment: Call: 281-275-2730 or Email:

Effective Monday, May 24, 2021, Permit and Treasury offices will be open to walk-in customers during regular business hours (Monday – Friday from 8 a.m. – 5 p.m.)

  •  Please note:
    • No appointments will be required for in-person submittals and payments
    • The drop box located in the city hall parking lot will no longer be a drop-off site for PERMIT & PLAN submittals