Citizen Satisfaction Survey

Summary of key findings

• Ninety-four percent of those surveyed, who had an opinion, indicated they were “very satisfied” or “satisfied” with the overall quality of life in their community, a figure well above the United States and Texas averages.
• Ninety‐five percent believe Sugar Land is an “excellent” or “good” place they are proud to call home.
• Eighty-two percent of the residents surveyed, who had an opinion, indicated they were“very satisfied” or “satisfied” with the overall quality of services provided by the city. Nationally, only 48 percent of respondents were either “very satisfied” or “satisfied” with the overall quality of the services provided by their local government. The City of Sugar Land also saw ratings significantly above the Texas average of 46 percent.
• The major categories of city services that had the highest levels of satisfaction, based upon the combined percentage of “very satisfied” and “satisfied” responses among residents who had an opinion, were: the quality of fire and ambulance service (97 percent), the overall quality of police service (93 percent), overall efforts by city government in your area to ensure the community is prepared for emergencies (91 percent), the overall quality of garbage and recycling services (90 percent), and the overall quality of parks and recreation programs and facilities (87 percent).
• Nearly all (98 percent) of the respondents, who had an opinion, indicated they feel “very safe” or “safe” when walking in their neighborhood during the day. Overall, 93 percent of respondents, who had an opinion, indicated they feel “very safe” or “safe” in their community.