Citizen Self Service Portal

Citizen Self Service - HiRes

The Citizen Self Service portal enables the online intake of permits, license, and plan submittal processes.


  1. What you need to know

    New Applications

    • In order to be able to start any new application, you will have to register in the new CSS portal.
    • New submittals (except for liquor licensing) will only be accepted online through the CSS portal. No hardcopy/paper documentation or USB flash drives will be accepted at City Hall or any other location.

    Accessing an existing application, permit, or plan

    • Registration on the CSS portal is required. Please follow the registration process.
    • Once you have registered, your existing application(s) will need to be linked to your account

    Payment of Invoices/Fees

    • Invoice payments for any new submittals will only be accepted through the CSS portal.
      • American Express, Discover, Mastercard, and Visa credit/debit cards are acceptable forms of payment. 

    We want to hear from you!

    Share with us your experience with the new Citizen Self Service Portal.

    Check your email spam/junk folder!

    Please be sure to check your spam or junk email folder for emails regarding your account and submittal.

  1. User Guides


    Introductory Video


    Watch the introductory video


Frequently Asked Questions

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