Introducing: Citizen Self Service

On June 14 we are making a change for the better.

You will be able to apply and pay for a permit, request an inspection and more - online and available to you 24/7/365.

Citizen Self Service


Questions or concerns?
We want to hear from you. Submit your questions today!

The city of Sugar Land is moving permits, license, and plan submittal processes to online intake only. The Citizen Self Service (CSS) web portal will provide dynamic access to information and empower you to efficiently perform a wide range of tasks at the click of a button. This transition is another example of our commitment to use technology to ensure the delivery of services that meet the needs of our community and businesses.

What this means for you

Imagine being able to easily initiate a permit request, apply for a license or check on the status of your plan review - all from the convenience of your home office or business. Through the CSS web portal you'll be able to do that and more. 

  • One-stop online location for all your permit, licensing, and plan submission needs.
  • Easy step-by-step process and ability to create an online profile for future submission needs.
  • Integration with Esri GIS for easy pinpointing of job locations.
  • The ability to start and save permits or plan applications for submittal at a later date.
  • Online inspection requests that allow for multiple inspections of one or more job sites, all on a single screen.
  • Ability to add multiple itemized invoices at various times and across multiple devices to pay at your convenience.
  • No more form submissions on paper, emails, USB drives, or faxes.
  • Submittal payments can be taken care of online. No need to visit the Permits office to make payments.

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Submit any questions or concerns regarding this transition.