News Flash

Archive 2 - 2019 News Releases

Posted on: December 13, 2019

Threat to Online Payment System Identified; Investigation Continues

Sugar Land, TX – The city of Sugar Land recently learned that Click2Gov, the online payment system used by the city, has been compromised. This is the same issue that has impacted several cities across the state and the country.

To ensure the safety and security of residential customers, the city took immediate, decisive actions to address the threat. This included working closely with Central Square, the parent company of Click2Gov, to conduct a comprehensive investigation into the source of the compromise. 

The vulnerability was identified, and actions were taken to ensure the continued safety of the city’s payment system.  

“We continue to work with local and Federal authorities, as well as forensic specialists, and will notify any customers who were impacted after the investigation has been completed,” said Assistant City Manager Chris Steubing.  “So far, we know that customers who used recurring credit card payments are not impacted unless they entered new credit card information. Those customers who paid by phone or in person are not at risk.”

Customers who paid their bills for a service through the “One-Time Payment” method should closely monitor credit activity.  It does not mean that fraud has occurred or will occur on an account, and it does not mean that customers have become or will become victims of identity theft.

Alternative payments may always be made:

  • by calling (281) 275-2750;
  • mailing payments to P.O. Box 5029, Sugar Land, Texas, 77487;
  • in person at 2700 Town Center Blvd. North; or
  • at one of many drop boxes located around the city (for all options, visit 

The city’s ongoing comprehensive investigation includes all payment options. Details will be shared with any affected customers following the investigation’s conclusion. The city is already in the process of initiating a new payment system in 2020, and more detail will be shared as the schedule is confirmed. 

“It is our goal to ensure the safety and integrity of online transactions and implement new strategies to address anything uncovered in this investigation,” said Steubing.  “We remain committed to making sure Sugar Land remains safer than ever before.”

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