Why can’t I see my permit in CSS?

Any permits or cases that were submitted or issued prior to June 14, 2022 and are still active may need to be manually connected to your new CSS account by city staff before you are able to view or interact with them on CSS. This may happen if you used a different email address when creating your CSS account from the one that was previously on file with the City. If you are unable to view records through CSS, please contact 311 or 281-275-2900 for assistance.  

To view your permit, you must be a contact listed on the permit and have an active CSS account.

Show All Answers

1. When applying for a permit in CSS, the address was not located.
2. How do I apply for a sub-permit (MEPs)?
3. How do I see the status of my permit application?
4. What does the status of my permit application mean?
5. Why can’t I see my comments in CSS?
6. Why can’t I see my permit in CSS?
7. How do I see the reason my inspection failed in CSS?
8. I can’t schedule my inspection in CSS; it says the permit is not attached or can’t process due to business prerequisites.
9. When do I make a payment on my permit?
10. Why can't I see the invoice (and pay it) in CSS?
11. I can see I have a fee to pay, but the system won’t let me add it to my cart.
12. What is the fee for my permit or plan?
13. How do I upload a document / revision after I have received my approved permit?
14. How can I add additional contacts to a permit or case through CSS?
15. How do I create accounts for a company?
16. I get the error “Required certification(s) not found”
17. I get the error “Invalid Token” when trying to reset password