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1. When does Republic Services begin providing garbage and recycling collection in Greatwood?

Republic Services will begin providing garbage and recycling collection to Greatwood on December 14, 2020. Beginning December 7, each household will receive a 95-gallon garbage cart and a 65-gallon recycle cart, unless a different size was requested during the cart selection process earlier this year.

2. What if I did not make a cart selection during the selection timeframe?

If you did not make your selection by June 30, you will receive the standard 95-gallon garbage cart and 65-gallon recycle cart.

3. Will I be able to change my cart size in the future?

Yes, after December 14, 2020, you can change your cart size by contacting Republic Services at 713-726-7307 or the City of Sugar Land at 3-1-1 or 281-275-2900. A one-time cart exchange fee will apply.

4. Do I have to pay for the new carts?

No, each household will receive one garbage and one recycle cart at no charge. You can request additional carts by contacting 3-1-1 or 281-275-2900 or email 311@sugarlandtx.gov. A one-time cart delivery fee will apply.

There is an additional monthly service fee for each extra garbage cart; however, there is no additional monthly service fee for extra recycling carts.

5. Why is the transition in service providers taking place?

Greatwood residents currently receive solid waste collection from Best Trash. This service is based on an existing contract in place prior to Sugar Land’s annexation of Greatwood in 2017. With the expiration of that contract, Republic Services will begin providing collection to Greatwood as Sugar Land’s exclusive service provider.

6. What days will my garbage and recycling by collected?

Greatwood residents will receive a service guide and magnet detailing their collection days in early November. To view your current service schedule, visit www.sugarlandtx.gov/732/My-Neighborhood

7. What collection programs will I receive from Republic Services?

Greatwood residents will receive the following collection programs after the transition to Republic Services:

• Garbage collection twice a week utilizing a 95-gallon cart, unless a different size is requested during the cart selection process;
• Recycling collection once a week utilizing a 65-gallon cart, unless a different size is requested during the cart selection process;
• Green waste collection once a week. Residents should utilize a personal container or bag for loose material such as grass clippings and leaves. Brush and tree limbs may be placed directly at the curb for service. A maximum of 10 cubic yards will be collected;
• Bulky waste collection once a month. A maximum of five cubic yards will be collected;
• Textile recycling once a week utilizing an orange Simple Recycling collection bag, or customer-owned container with a city-supplied label affixed to it; and
• On-call bulk cardboard collection. Services are provided by scheduling a collection appointment.

Residents will receive a service guide providing full program details with the delivery of their new garbage and recycle carts.

8. What should I do with my personal garbage cart once we transition to Republic Services?

Residents are encouraged to utilize their personal cart for green waste collection.

9. What will happen to my Best Trash recycle cart once we transition to Republic Services?

Best Trash will collect the recycle carts that were issued to Greatwood residents. Please place your Best Trash recycle cart out on your final recycle service day, and leave it at the curb until crews are able to collect it. 

10. Is household hazardous waste (HHW) and electronics collection available?

The City’s household hazardous waste program will no longer be provided as a service, effective January 1, 2021.

Residents are encouraged to utilize the Fort Bend County Recycle Center, which is a regional center for household hazardous waste and electronics recycling for Fort Bend County residents. Their website provides information regarding accepted materials and applicable fees. In addition, the City will also be sharing information on our website regarding other recycling options within the community. 

Please remember to not place these materials in your garbage or recycling carts, as they should be properly disposed. It is also important to note that household hazardous waste material placed at the curb with bulky waste will not be collected.

11. How do I report a missed collection?

While Best Trash remains the service provider for Greatwood, residents can report missed collections directly to Best Trash at 281-313-2378 or the City by calling 3-1-1 or 281-275-2900.

12. Where am I supposed to store the carts?

Carts should be stored in compliance with your HOA deed restrictions. Ideally, the carts should be stored in your garage or behind fencing or brush. The city ordinance does not require the container be stored out of sight, but does require the cart not block or interfere with a sidewalk.

13. What do I do if my Best Trash cart has been damaged or is missing?

Garbage Carts

Please note that Best Trash does not provide garbage carts. Residents should either place bagged garbage into a personal cart or place garbage in a bag at the curb for collection. 

Recycle Carts

Contact Best Trash at 281-313-2378 and notify them of the damaged or missing recycling cart. The recycling cart will be repaired or replaced if it is stolen or damaged beyond repair by any reason other than the customer’s own neglect or misuse.

14. Do I need to bag my garbage and recycling for service by Best Trash?

Items in your personal garbage cart should be bagged to keep the cart clean. If you do not have a personal cart, you can place your garbage in a bag and place it on the curb for collection. Recyclables should be placed directly into the green Best Trash recycling cart without a bag.

15. How will Best Trash collect large items such as furniture and appliances?

 A separate collection will be provided for certain large items defined as bulky waste. These items include stoves, refrigerators (Freon removed), furniture, and other large household items that cannot be broken down. Bulky waste does not include construction refuse, demolition refuse, or hazardous wastes. Please limit your bulky waste to 2 large items per collection.

16. Can I get an additional recycling cart?

Best Trash does not provide additional recycling carts. For information on requesting an additional recycling cart prior to the transition to Republic Services, please call 3-1-1 or 281-275-2900 or email 311@sugarlandtx.gov.