Show All Answers

1. How do I report a missed service?

Please contact Republic Services at 713-726-7307 or notify the city at 3-1-1 or 281-275-2900.

2. How do I dispose of household hazardous waste and electronics?

Effective January 1, 2021 the City’s Household Hazardous Waste program will no longer be provided as a service.

Residents are encouraged to utilize the Fort Bend County Recycling Center, which is a regional drop-off center for household hazardous waste and electronics recycling for Fort Bend County residents. Their website provides information regarding accepted materials and applicable fees. Please note that the Fort Bend County Recycling Center does not schedule curbside collection of material. 

Please remember to not place these materials in your garbage or recycling carts, as they should be properly disposed of. It is also important to note that household hazardous waste material and electronics placed at the curb with bulky waste will not be collected.

3. Can I get a larger / smaller cart?

Yes. Residents have the option of a 35, 65, or 95 gallon cart for garbage and recycling. To request a different size, please contact Republic Services Customer Service at 713-726-7307. A cart exchange fee will apply.

4. Where am I supposed to store the carts?

Carts should be stored in compliance with your HOA deed restrictions. Ideally, the carts should be stored in your garage or behind fencing or brush. The city ordinance does not require the container be stored out of sight, but does require the cart not block or interfere with a sidewalk.

5. Where do I place the carts for pickup?

Carts should be placed at the base of the curb (where curbs exist) with the cart wheels against the curb. The cart must be at the curb with the handle facing away from the street and the lid opening to the street. Carts must be placed at least 3 feet from obstacles such as utility poles, mailboxes, trees, fire hydrants, and parked cars.

6. Why do I need to provide space between my garbage cart, recycling cart, and other items out for collection?

The collection arm on the automated truck requires space so that it will not tip over other containers or damage property. Please keep the containers away from obstacles that may interfere with the collection.

7. What do I do if my cart has been damaged or is missing?

Please contact Republic Services at 713-726-7307 and notify them of the damaged or missing cart. The cart will be repaired or replaced if it is stolen or damaged beyond repair by any reason other than the customer's own neglect or misuse.

8. Do I need to bag my garbage and recycling?

Items in your garbage cart should be bagged to keep the cart clean. Recyclables should be placed directly into the cart without a bag.

9. I have more garbage than can fit in the cart. Can I get an additional cart?

Are you recycling? Recycling materials will give you more room in your garbage cart. Additional garbage carts are available for an additional monthly fee and can be requested by contacting 3-1-1 or 281-275-2900. There is no additional monthly fee for extra recycling carts.

10. How will large items be collected such as furniture and appliances?

A separate collection will be provided for certain large items defined as bulky waste. These items include stoves, refrigerators (Freon removed), furniture, and other large household items that cannot be broken down. Bulky waste does not include construction refuse, demolition refuse, or hazardous or electronic wastes. Bulky waste service days are different from garbage and recycling service days.

11. When is my bulky waste day?

Please visit MyNeighborhood to determine when the next bulky waste collection day is for your area.

12. As a resident of Greatwood, did the transition to Republic Services have an impact on my garbage rate?

Upon annexation in December 2017, Greatwood residents began paying the same fees for solid waste collection services as the rest of the City. 

The most recent rate adjustment on January 1, 2021, was based on a 1.95 percent CPI increase included in the city’s contract with Republic Services. This adjustment increased the 2021 solid waste rate from $19.38 to $19.76 per month; a 38 cent increase.  

More information about this planned fee increase can be found in this news release of Dec. 30, 2020 

13. As a resident of Greatwood, how did my solid waste collection program change after transitioning to Republic Services?

The frequency of bulk waste collection for Greatwood residents was modified to align with the service level provided to the rest of the City. All remaining solid waste collection services were maintained, along with the addition of the green waste recycling program and on-call bulk cardboard program, which were previously not available for Greatwood residents.