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1. How do I report a missed service?

Please contact Republic Services at 713-726-7307 or notify the city at 281-275-2450.

2. How do I schedule a household hazardous waste collection?

Please contact Republic Services at 713-726-7307 to schedule a collection. Refer to our curbside collection flyer for additional information.

3. Can I get a larger / smaller cart?

Yes. Residents have the option of a 35, 65, or 95 gallon cart for garbage and recycling. To request a different size, please contact Republic Services Customer Service at 713-726-7307. A cart change fee will apply.

4. How do I recycle household electronics?

Some types of household electronics can be disposed of by using the curbside household hazardous waste program.

5. Where am I supposed to store the carts?

Carts should be stored in compliance with your HOA deed restrictions. Ideally, the carts should be stored in your garage or behind fencing or brush. The city ordinance does not require the container be stored out of sight, but does require the cart not block or interfere with a sidewalk.

6. Where do I place the carts for pickup?

Carts are recommended to be placed at the base of the curb (where curbs exist) with the cart wheels against the curb. The cart must be at the curb with the handle facing away from the street and lid should opening to the street. Carts must be placed at least 4 feet from obstacles such as utility poles, mailboxes, trees, fire hydrants, and parked cars.

7. Why do I need to provide space between my garbage cart, recycling cart, and other items out for collection?

A different vehicle collects each, so access is important. Also, the collection arm on the automated truck requires space to make the collection safely so that it will not tip over other containers or damage your property. Please keep the containers away from obstacles that may interfere with the collection.

8. What do I do if my cart has been damaged or is missing?

Please contact Republic Services at 713-726-7307 and notify them of the damaged or missing cart. The cart will be repaired or replaced if it is stolen or damaged beyond repair by any reason other than the customer's own neglect or misuse.

9. Do I need to bag my garbage and recycling?

Items in your garbage cart should be bagged to keep the cart clean. Recyclables should be placed directly into the cart without a bag.

10. I have more garbage than can fit in the cart. Can I get an additional cart?

Are you recycling? Recycling materials will give you more room in your garbage cart. Additional garbage carts are available for a fee of $5 per month and can be requested by contacting Republic Services Customer Service. Additional recycle carts are provided at no charge.

11. How will large items be collected such as furniture and appliances?

A separate collection will be provided for certain large items defined as bulky waste. These items include stoves, refrigerators (Freon removed), furniture, and other large household items that cannot be broken down. Bulky waste does not include construction refuse, demolition refuse, or hazardous wastes. Bulky waste service days are different from garbage and recycling service days.

12. When is my bulky waste day?

Any item unable to fit inside the cart will be collected on your bulky waste day, which is once a month. Please view the neighborhood service schedule to determine when the next bulky waste collection day is for your area.

13. How do I safely dispose of hazardous waste?

Hazardous waste can be disposed of using the curbside household hazardous waste program. This service is free and an additional enhancement to existing services.