I don’t have a computer with internet access or the know-how to be able to navigate through the CSS portal, how should I handle submittal of permits, licenses, plan reviews, and payments?

Computers with access to the CSS portal will be available for use in the Permits office at City Hall. Permit Technicians will also be available at the computers to assist with any questions.

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1. I have previously submitted permits, licenses and plan reviews to the city, will I have to register in the new CSS portal?
2. I currently have an active application, license and/or plan review. Will I be able to check its status on the new CSS portal?
3. Will I be able to see previous permits, licenses and plan reviews in the new CSS portal?
4. Can I still drop off documents and/or a USB flash drive at City Hall to start an application?
5. Can I pay with a credit card?
6. I don’t have a computer with internet access or the know-how to be able to navigate through the CSS portal, how should I handle submittal of permits, licenses, plan reviews, and payments?