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1. Can I get help with completing the online application?

The Human Resources department is committed to ensuring that this process is easy and user-friendly. To help applicants, the following resources are available:

• Click on the link title Online Employment Application Guide or Help


• If additional assistance is needed, the Human Resources Department is available during business hours:
  
  Monday - Thursday
  
  
  
  
  • 7:30 a.m. - 5:30 p.m.
  
  
  
  Friday
  
  
  
  
  • 8 a.m. - 5 p.m.
  
  
  
  Ph: 281-275-2735

2. How do I find out what jobs are available?

A list of available positions can be viewed 24 hours a day, 7 days a week.

3. What if I do not have a computer or access to the web?

All Fort Bend County Libraries offer free computer use. Evening and weekend hours are available:

• Sugar Land Branch Library
  550 Eldridge Sugar Land, TX Ph: 281-238-2140
• George Memorial Library< 1001 Golfview Richmond, TX Ph: 281-342-4455
• First Colony Branch Library 2121 Austin Parkway Sugar Land, TX Ph: 281-238-2800

You can also check online for additional locations.

Workforce Solutions can help you complete the online application free of charge. Visit one of the following locations:

• 117 Lane Drive, #7 Rosenberg, TX Ph: 281-344-0279
• 5000 Katy Mills Circle Katy, TX Ph: 281-644-1030
• 12710 Bissonnet Houston, TX Ph: 281-564-2660

Visit Work Solutions for additional locations.

4. What information will I be asked to provide?

You will be asked to provide personal information such as your name, address, phone number, email address, and information pertaining to your education, employment history and experiences, and references. To quickly complete your online application, it is recommended that you gather this information before beginning the online process.

5. Since an email address is required, how do I obtain one?

If you do not already have an email address, free email is available through a number of providers.

6. How do I check the status of my application?

Check your email for status notices. If you are no longer being considered for a position, a notice will be sent to the email address you used on your application. If you are selected for an interview or an offer of employment, you will be contacted, in most cases, by phone.


After you have successfully submitted your online application, you may use the online “Application Status” feature, available after you log in to your account, to check the status of any and all applications submitted.

7. What if I want to submit a resume?

You may either attach or cut and paste a resume into your application. Please note that submitting a resume does not substitute for completing the application form.

8. Who will see my application if I use the online hiring process?

All information is on a secure web server. Only the Human Resources Department and the city Hiring Department (of the position you’re applying for) are authorized to review your application. The City of Sugar Land does not share its database with any other companies or localities.

9. Can I apply for multiple positions at a time?

Yes, once you have completed your online application, you can apply for multiple positions that are currently open.

10. I applied for a position two months ago, but still see it posted, should / can I apply again?

You are only allowed to apply once for each job posting. If the same position is posted again, you must apply again in order to be considered in that next recruitment.

11. I need to make some changes after submitting my application, what do I do? Or how and when can I update my application?

Once your application has been submitted, changes may not be made to that application; however, you may edit, update and/or make changes to your application before submitting it for any future positions.

12. What does the training program for a public safety dispatch position consist of?

The new recruit training program at the Sugar Land Public Safety Dispatch Center was developed to model the best practices set forth by the Association of Public-Safety Communications Officials. The 5-phase training program consists of four to six months of a combination of classroom and hands-on training on the dispatch floor. The Recruit must show proficiency in each phase of training in order to be retained as a Certified Public Safety Dispatcher.

Training Phases

• Phase One consists of classroom training where the dispatch recruit learns the basic operations of our dispatch center, our Computer Aided Dispatch (CAD) computers, and standards of operation.
  
• In Phase Two the recruit learns the basics of call taking, including taking 9-1-1 emergency calls, as well as other miscellaneous duties that the Public Safety Dispatchers perform on a daily basis.
  
• Once the Recruit demonstrates full understanding of Phase Two, they will be moved to Phase Three where they will train on fire radio operations, along with continuing to practice their call taking skills.
  
• Once the recruit demonstrates proficiency at fire radio operations, he or she will be moved to Phase Four to train on police operations radio.
  
• When the recruit can fully demonstrate the ability to perform on all three console positions, he or she will be moved to Phase Five where they will be observed operating independently in each of the three capacities for a two week period without assistance from a trainer. However, a trainer will be observing the recruit and assessing his or her performance to ensure proficiency in operations.

In addition to successful completion of Sugar Land’s Public Safety Dispatch training program, recruits will attend a 40-hour Basic Telecommunications Course and a Crisis Communications course, following the curriculum developed by the Texas Commission on Law Enforcement Officer Standards and Education. At the completion of this training and one year of service as a Public Safety Dispatcher, they will be certified as a Basic Telecommunicator by the State of Texas.