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1. How old do I have to be to volunteer with Serve Sugar Land?

All volunteers must be 14 years of age or older. All volunteers under the age of 18 must also submit a signed parent/guardian permission form in addition to their on line application. More information is available on the volunteer sign up website

2. If my child is under 14 can I volunteer with them?

No unfortunately all volunteers must be 14 yrs. old even if accompanied by a parent or supervising adult.

3. What if I cannot attend my volunteer shift I signed up for?

Please go online to your profile, go to your calendar page and click on the assignment in question and select cancel. Please note some shifts may not be cancelled within 24-48 hours of the event.

4. Do you offer Court Mandated Service hours?

Yes, if you are interested in completing your court mandated service hours at the animal shelter, you must apply and receive approval. You will then have access to available shelter volunteer hours.

5. I need help with my password or email login?

Your email log in is the address you signed up with online (you can change it once you log in) and you may reset your password on the main screen right below the log in, click on “Forgot Password?” If you continue to have issues please send us a message and explain how we can help. Volunteer website

6. Can I bring my friend, sister, etc. to volunteer with me?

No. All volunteers must apply online in advance, once approved they may sign up for volunteer opportunities. You must be registered in advance to volunteer for a specific event; you may not just show up at that event/training. We ask for a specific number of volunteers to ensure a positive experience for all.

7. How do I get a record or a letter of my volunteer hours?

You may log into your online profile and look up and print your hours from the “My Info” and “Hours” screen, you may also send us an email request stating the time period you need a signed letter for. If you have a specific form to be signed you may fax, scan/email, mail or drop it off at City Hall to Attention: Volunteers.

8. What types of volunteer opportunities do you have?

A list of all current opportunities are listed as news items on our volunteer website, check out the news page and calendar for new events and then go to the "sign up for jobs" tab to see ongoing opportunities. Volunteer website