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1. How do I report a code violation?

Violations can be reported in the following ways:

• Phone: 311 or  281-275-2900
• Email: codeenforcement@sugarlandtx.gov

2. What happens when I report a code violation?

Once a suspected code violation has been submitted, code enforcement staff is assigned and an investigation takes place. Due to the different nature of submissions, investigation and resolution times may vary. For example, zoning violations typically require monitoring and collecting of information on the property and usually will take longer to reach a resolution.

Once it is determined that a violation has occurred, city staff will issue a notice of violation to the property owner outlining the necessary corrective action as well as a compliance timeframe. Re-inspections are then conducted to verify compliance.

3. I reported a concern, but I haven’t seen any changes. Why is it taking this long?

Once a violation has been confirmed, an inspector will issue a notice of violation to the appropriate parties, which outlines compliance timeframes. If the property owner does not correct the violation within the required timeframe, staff will begin progressive enforcement processes, which include issuing a final notice and ultimately filing citations with Municipal Court.  

4. How do I get information on violations I reported or other violations in the City?

Limited information regarding a case can be given unless the requestor submits an Open Records Request via the City Secretary’s Office. Please visit the city's open records request portal to learn more.

5. Does the city share code violation information with HOAs?

Code violation information is available to anyone through an open records request as part of the Freedom of Information Act.

The City does maintain close working relationships with HOAs and other community groups and regularly discusses high-level issues occurring within the subdivision.

6. Can I personally hold my neighbors accountable for complying with ordinances?

There are times when a code inspector may determine that nuisance conditions do not meet the threshold for enforcement. Any complainant may file a citizen complaint to the City Prosecutor at Municipal Court. Part of this process includes the submission of evidence to prove the existence of a violation.