Sugar Land, Texas – The results of Sugar Land’s 2023 Citizen Satisfaction Survey show that 97 percent of respondents rated the city as an “excellent” or “good” place to live and 95 percent rated the city as “excellent” or “good” place to raise children. 

The Citizen Satisfaction Survey measures and assesses citizen satisfaction with the delivery of major city services and helps set community priorities for improved services and long-range planning.  Core areas surveyed included public safety (police, fire and emergency management), public works/utilities (streets and transportation, code enforcement and water service), parks and recreation, communications, quality of life, overall city services and satisfaction with city services for dollars paid.  

Satisfaction ratings for the city of Sugar Land rated above the U.S. average in all 53 areas that were assessed and were the same or above the Texas average in all 53 areas that were assessed.

“City leaders have done an excellent job ensuring that residents of Sugar Land are extremely satisfied with their community and the services provided by the city,” according to the ETC Institute report.

Excerpts from the survey follow:

• Seventy-nine percent the residents surveyed indicated they were “very satisfied” or “satisfied” with the overall quality of services provided by the city of Sugar Land. This is roughly 30 percent higher than the national average of 49 percent and the Texas average of 50 percent.
• Eighty-eight percent of those surveyed indicated they were “very satisfied” or “satisfied” with the overall quality of life in their community.
• Ninety-one percent believe it is an “excellent” or “good” place they are proud to call home.
• Ninety-six percent of the respondents indicated they feel “very safe” or “safe” when walking in their neighborhood during the day. Overall, 89 percent of respondents, who had an opinion, indicated they feel “very safe” or “safe” in their community. 
• The major categories of City services that had the highest levels of satisfaction were the quality of fire and ambulance service (97 percent), the overall quality of police service (90 percent), overall efforts by city government in your area to ensure the community is prepared for emergencies (87 percent), the overall quality of parks and recreation programs and facilities (86 percent), and the overall quality of garbage and recycling services (85 percent). 
• Sixty-five percent indicated they are “very satisfied” or “satisfied” with the value received for city taxes and fees. This was 33 percent above the state and national averages. When neutral responses are included, the overall satisfaction rating for value received for city taxes and fees increases to 91 percent. 
• While the survey results were overwhelmingly positive, data suggests the city should focus resources on continued efforts to address “the flow of traffic and congestion management” and “maintenance of streets, sidewalks and infrastructure” -- the only items identified as a high priority in ETC Institute’s importance-satisfaction analysis.

The city engaged ETC Institute to conduct the demographically representative survey. Established in 1982, ETC is nationally-recognized for its research and is located in Olathe, Kansas. Since its founding, ETC has surveyed more than a million people in 500 cities and 49 states including Houston, Austin, Dallas, Fort Worth, San Antonio, Kansas City, Oklahoma City, San Francisco and many more.

ETC guarantees the results of Sugar Land’s 2023 Citizen Satisfaction Survey are statistically representative of the city. 

View the complete report at www.sugarlandtx.gov/citizensurvey.