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Citizen Self Service Portal
The Citizen Self Service portal enables the online intake of permits, license, and plan submittal processes.
- Access the portal at: www.sugarlandtx.gov/CSS
What you need to know
New Applications
- In order to be able to start any new application, you will have to register in the new CSS portal.
- New submittals (except for liquor licensing) will only be accepted online through the CSS portal. No hardcopy/paper documentation or USB flash drives will be accepted at City Hall or any other location.
Accessing an existing application, permit, or plan
- Registration on the CSS portal is required. Please follow the registration process.
- Once you have registered, your existing application(s) will need to be linked to your account
- Send a request via email that includes name, email, phone number, company name (if applicable), and permit or plan number(s).
- For building permits - Permits@sugarlandtx.gov
- For plan review - PlanReview@sugarlandtx.gov
- For fire permits – Fire@sugarlandtx.gov
- For Code Enforcement – codeenforcement@sugarlandtx.gov
- For Rental Registration - rentalprogram@sugarlandtx.gov
- After your existing application(s) are linked, you will be able to pay invoices, schedule inspections, check the status of permit and plan reviews, resubmit to address review comments and receive your permit through the CSS Portal.
- Send a request via email that includes name, email, phone number, company name (if applicable), and permit or plan number(s).
Payment of Invoices/Fees
- Invoice payments for any new submittals will only be accepted through the CSS portal.
- American Express, Discover, Mastercard, and Visa credit/debit cards are acceptable forms of payment.
User Guides
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- When applying for a permit in CSS, the address was not located.
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When applying for a permit and entering the address, follow these guidelines:
- enter only enter the street number and street name
- type address without any punctuation
- do not enter "Ave", "Blvd", "Dr", "Rd", "St", etc.
Example
This address: 17500 S. Grand Parkway should be entered as 17500 Grand.
If you still cannot locate the property address, please fill out this form.
- How do I apply for a sub-permit (MEPs)?
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See the Sub-permit user guide for step by step instructions on how to apply for a sub-permit after the Building Permit is issued.
It is important to note that you CANNOT apply for a sub-permit until the Building Permit (parent permit) has been APPROVED.
- How do I see the status of my permit application?
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The status can be found on the summary dashboard of the permit. The Workflow shows the current step in the process of your permit application.
- What does the status of my permit application mean?
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Submitted-Online: The application case has been created but has no yet been processed by city staff.
In Review: The application case has been routed for review by City Staff. The application will remain in this status until all reviews and administrative processing have been completed. Refer to the “Reviews” tab within the permit for the anticipated review completion date. If any of the reviews indicate “Requires Resubmit”, comments will be released and the email address(es) on the case will be notified, once all reviews are completed.
Fees Due: The case has an invoiced fee that must be paid in order to move the process forward
Fees Paid: The case has a paid invoice and this status notifies city staff that an action needs to be taken on the record
Required for Resubmittal: The application review has been completed and corrections are required. Whenever a permit is changed to this status, an email is sent to the email address on file, and the marked up document is added to the case under the “Attachments” tab within the case in the CSS portal
Approved, Pending Payment of Permit Fees: The application has been approved and waiting on final permit fees for issuance. After you’ve made the payment, you will be able to apply for trade permits and schedule inspections.
Issued: The permit has been issued and electronic files and final approved plans are available under the “attachments” tab within the permit case in the CSS Portal.
On Hold: City staff has placed a hold on the permit process
- Why can’t I see my comments in CSS?
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All reviews must be complete before comments are available to download. Once reviews have been completed:
- Click on Attachments.
- Click on the title of the document (a link that will download the marked up plans)
- Why can’t I see my permit in CSS?
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Any permits or cases that were submitted or issued prior to June 14, 2022 and are still active may need to be manually connected to your new CSS account by city staff before you are able to view or interact with them on CSS. This may happen if you used a different email address when creating your CSS account from the one that was previously on file with the City. If you are unable to view records through CSS, please contact 311 or 281-275-2900 for assistance.
To view your permit, you must be a contact listed on the permit and have an active CSS account.
- How do I see the reason my inspection failed in CSS?
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Follow these steps:
- Click on the permit from your active bucket.
- Click on it again to open the details page.
- Click inspections in the bottom row of tabs to find the one that did not pass.
- Click the checklist tab and you will see the reason.
- I can’t schedule my inspection in CSS; it says the permit is not attached or can’t process due to business prerequisites.
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This is typically caused by attempting to schedule an inspection when other inspections are required and must be approved before this inspection.
Please contact 311 or 281-275-2900 for assistance.
- When do I make a payment on my permit?
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- For permits that require a plan review, a plan check fee is paid for separately prior to the application being routed for review.
- Once the approval is granted, the permit fee is paid for prior to issuing the permit.
- For permits that do not require a building plan review, the permit is paid for once completeness checks are completed.
- Why can't I see the invoice (and pay it) in CSS?
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There a few reasons this can happen:
- You are not listed as a billing contact on the permit.
- The permit fee has not been completed and invoiced.
Please contact 311 or 281-275-2900 for assistance.
- I can see I have a fee to pay, but the system won’t let me add it to my cart.
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- Click on dashboard and scroll down to the bottom right-hand section that says “invoices”.
- Click “add to cart” if it shows fees due.
Please contact 311 or 281-275-2900 for assistance.
- What is the fee for my permit or plan?
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Using the Fee Estimator tool located in the bar at the top of the screen, you can input the information for your project and it will calculate the fees for that type of application.
- I have previously submitted permits, licenses and plan reviews to the city, will I have to register in the new CSS portal?
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Yes, in order to be able to start any new application, you will have to register in the new CSS portal.
- I currently have an active application, license and/or plan review. Will I be able to check its status on the new CSS portal?
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No. Any open applications not submitted through the CSS portal will not be available on the portal. To check the status of an open application, please call the Permits office at 281-275-2270 or email permits@sugarlandtx.gov.
- Will I be able to see previous permits, licenses and plan reviews in the new CSS portal?
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Not on June 14, however, some previous records will be available on the CSS portal at a later date. Notifications will be made once the process of moving this information to CSS has started.
- Can I still drop off documents and/or a USB flash drive at City Hall to start an application?
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On June 14, all submittals (except for liquor licensing) will only be accepted online through the CSS portal. No documentation or USB flash drives will be accepted at City Hall or any other location.
- Can I pay with a credit card?
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Yes. You will be able to pay with a credit or debit card for any applications submitted entirely on the new CSS portal.
- I don’t have a computer with internet access or the know-how to be able to navigate through the CSS portal, how should I handle submittal of permits, licenses, plan reviews, and payments?
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Computers with access to the CSS portal will be available for use in the Permits office at City Hall. Permit Technicians will also be available at the computers to assist with any questions.