Urgent/Emergency Notification System

Sugar Land is committed to keeping residents safe and informed. The emergency alert system is a communication service available to all Sugar Land residents to receive urgent/emergency alerts and notifications. All residents are encouraged to sign up.

Once a subscriber, you will have the ability to customize subscription preferences. Notifications are available via email, text, and/or phone.

Notifications and urgent/emergency alerts may include, but are not limited to, the following:

  • Imminent Danger from Fire
  • HazMat Incidents
  • Bomb Threats
  • Natural Disasters
  • Terrorism Threats
  • Evacuation Notices
  • Water Contamination Issues
  • Ongoing Power Outages
  • Ongoing Water or Sewer Interruptions
  • Current Road Closures

Sign Up/Access your Account*

* By accessing these links, you will be leaving the city website. You are encouraged to read and evaluate the privacy and security policies of the site which you are entering, which may be different than those of ours.

What can I expect when I receive text messages on my smartphone?
When the city sends text alerts, you can expect to receive them from (short code) 89361. Links to website content might also be included in text messages. 

Will I also receive National Weather Service (NOAA) alerts?
The system accesses National Weather Service feeds and can also send their notifications. These notifications can be targeted if your location falls within the impact area. Please be sure to select the type of notifications you want to receive from NOAA and verify that the address in your profile is up to date.

How do I stop the notifications (unsubscribe)?
Text
Notifications will be received from 89361. You can always unsubscribe at any time by texting “STOP” back to that number.  To re-subscribe, text “RESUME” back to the same number.

Phone Call
After receiving a phone call notification, an option to unsubscribe will be available after the message is completed. The prompt will be  "if you want to unsubscribe, press 1”. 

Email
At the bottom of each email notification, a link to unsubscribe will always be available.


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