How can I get financial help to pay my bill?

The City has a Utility Assistance Program that is distributed through Fort Bend Social Services. To learn more about possible assistance, email socialservicesinbox@fortbendcounty.gov or you can call 281-403-8050 or 281-238-3502.


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1. What is a winter average and how is it determined?
2. What is a wastewater cap and how is it determined?
3. I’m going out of town. Is it possible to pay extra on my account?
4. Is there a fee if I pay with a credit card?
5. Where are the payment drop boxes located?
6. How can I pay my bill?
7. I filled my pool. Does the city adjust my bill?
8. How can I get financial help to pay my bill?
9. Why is there a surface water charge on my bill?