Frequently Asked Questions

A winter average is established in January and February of each year. Water usage is averaged between the February and March billing periods. That number is used as your average household water usage for wastewater volume charges from the April bill until the following March bill, regardless of the amount of water used. Residential customers have a set charge for wastewater each month. That way, if you use water for your yard, to fill a pool, if you have a leak, or for whatever reason during the year, you’ll have to pay for the water, but won’t pay extra for the wastewater.

The City has a Utility Assistance Program that is distributed through Fort Bend Social Services. To learn more about possible assistance, email socialservicesinbox@fortbendcounty.gov or you can call 281-403-8050 or 281-238-3502.

Yes, there is a payment history option when you are logged in to your online account. It will show the history of payments that have been made through the online portal. We are working to see if we can add the payments made through other payment options to the history in the future. 

No, our current process is to submit bank draft on a weekly basis which is the Friday before the due date.

Yes, we do offer bank draft from a checking account. Download the Automatic Payment Plan (APP) Application and follow instructions to submit. 

You can check your water bill balance multiple ways. You can create an online account or call our phone system at 281-275-2750 and press option 1. 

If you need to add a name to your water bill, please call Treasury at 281-275-2750 or email your request to treasury@sugarlandtx.gov.

If you would like to request a payment plan or extension on your water bill, please call Treasury at 281-275-2750 or email your request to treasury@sugarlandtx.gov.

If you believe your water bill is too high, please visit our water leaks page for more information on what could cause an increase in your bill. If you have additional questions, please contact the Treasury Department at 281-275-2750 or email treasury@sugarlandtx.gov 

To view the details of your water bills, you can sign up for an online account or email treasury@sugarlandtx.gov 

If you need to access your online account and are having trouble logging in, please contact our Treasury Department at 281-275-2750 or email treasury@sugarlandtx.gov.

We are changed locations for the processing of our mailed in payments. This change will allow staff more time to focus on phone calls and in person residents. NOTE: If you pay online, over the phone, or are setup on automatic payments, you will not have to make any changes to your current payment method.

If you are moving, please complete both a start service application for the new address and a cancel service form for the address you are moving out of. Please click here to find the application/form.

In order to change the name on a water utility account, you will need to submit a Start Service Application. Please click here to be redirected to the Treasury webpage.

Unfortunately, you are unable to change your water bill due date. Your due date is determined by your billing cycle. Billing cycles are assigned based on location in the city and cannot be changed.

You will receive a mailed delinquent notice from the City notifying you that your account is past due and that your services are subject to disconnection after the bill due date. If you are setup on e-billing, you will also receive one via email. The notice will contain your disconnection date. You may also receive a notification call prior to disconnection on the phone number listed on your utility account. To update that number, please contact Treasury at 281-275-2750.