Why is there a surface water charge on my bill?
A surface water treatment plant was built to meet the Fort Bend Subsidence District’s 2013 mandate of 30% reduction of groundwater use.

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1. What is a winter average and how is it determined?
2. What is a wastewater cap and how is it determined?
3. I’m going out of town. Is it possible to pay extra on my account?
4. Is there a fee if I pay with a credit card?
5. Where are the payment drop boxes located?
6. How can I pay my bill?
7. I filled my pool. Does the city adjust my bill?
8. How can I get financial help to pay my bill?
9. Why is there a surface water charge on my bill?
10. Is there a way to check your payment history in the online system? How far back does it go?
11. For the auto-payment, can it be done the day of instead of the week before it's due?
12. Is there a payment option for bank draft vs only online bill pay where a check is cut and mailed?