When you dial 3-1-1, your call is answered by a friendly and knowledgeable Sugar Land ambassador. Our ambassadors are always ready to answer any question, or assist with any issue you may have.
Availability: Monday - Friday, 8 a.m. - 5 p.m.
Dial 311 or (281) 275-2900
Need after-hours help?
Call the same numbers for the city's after-hours answering service. City personnel can be dispatched for urgent requests such as water leaks, traffic signal outages, and debris on the road. For non-urgent matters, messages can be taken for ambassadors to receive the next business day.
Online Service Requests
You can also quickly and easily submit service requests and questions online.