Sugar Land 311

Get Help and Information

Sugar Land 311 offers a single point of contact for non-emergency service requests and general questions.

311 Logo - Web

Ways to contact 311

Phone | Online | Live Chat | Email

Call an Ambassador

When you dial 3-1-1, your call is answered by a friendly and knowledgeable Sugar Land ambassador. Our ambassadors are always ready to answer any question, or assist with any issue you may have.

  • Availability: Monday - Friday, 8 a.m. - 5 p.m.
  • Dial 311 or (281) 275-2900

Need after-hours help?

Call the same numbers for the city's after-hours answering service. City personnel can be dispatched for urgent requests such as water leaks, traffic signal outages, and debris on the road. For non-urgent matters, messages can be taken for ambassadors to receive the next business day.

Online Service Requests

You can also quickly and easily submit service requests and questions online.

Live Chat

Chat live with a Sugar Land ambassador.

  • Availability: Monday - Friday, 8:30 a.m. - 4:30 p.m. CST

Send us an Email

Service requests, concerns, and comments can also be sent by email.

How did we do?

Let us know by taking our Customer Service Survey!

311 is a non-emergency service and is not monitored 24/7. In the case of police, fire or medical emergencies, calls will be immediately transferred to 911 for dispatch.