The 311 Contact Center assists residents and visitors with general inquiries about City services, including Solid Waste programming, job opportunities, events, code violations, park operations, and more. We also handle service requests such as sidewalk repairs, graffiti removal, and animal services, serving as the first point of contact for City-related questions and concerns.
Visit Sugar Land Insights for additional department and City information and performance metrics.
*Email, Portal, and App requests received after-hours are processed the next business day.
For life-threatening emergencies:
Please call 9-1-1. 311 is a non-emergency service and is not monitored 24/7. In the case of police, fire, or medical emergencies, calls will be immediately transferred to 911 for dispatch.
Dial the same 3-1-1 (within City limits) or (281) 275-2900 numbers to connect with our City’s after-hours answering service. City personnel can be dispatched for urgent requests such as water leaks, traffic signal outages, and debris on the road.
City Holiday Schedule
City Offices will be closed on the following dates:
Memorial Day - Monday, May 25, 2026
Independence Day - Friday, July 3, 2026
Labor Day - Monday, September 7, 2026
Thanksgiving Day - Thursday, November 26, 2026
Day After Thanksgiving - Friday, November 27, 2026
Christmas Eve - Thursday - December 24, 2026
Christmas Day - Friday, December 25, 2026
Online Portal Requests
Visit our improved Customer Portal! With revamped service request options, it's now easier than ever to submit your request online. Not sure which service request to select? Review the ticket type options before submitting your service request.
Abandoned Vehicle Report
Report a vehicle left unattended or inoperable. If blocking traffic, call 281-275-2020.
City Vehicle Issue Report
Report an issue with a City vehicle or driver behavior.
Construction Zone Concern
Submit a concern about a construction project or zone.
General Inquiry
Use this if your concern doesn't match other categories.
Property Maintenance Complaint
Report violations like tall grass, broken windows, etc.
Sidewalk Repair Request
Request a repair for a public sidewalk along the street.
Solid Waste Service Request
Report missed trash collection or request bin repair.
Traffic Issue Report
Report issues with traffic lights, signs, or roadways. For emergencies, call 281-275-2020.
Water Leak Report
Report a minor water leak. For emergencies, call 281-275-2900.
Street Light Outage Report
Report damaged street lights within Sugar Land's jurisdiction.
To find out your garbage and recycling collection day, please visit MyNeighborhood at www.sugarlandtx.gov/MyNeighborhood. This online tool will provide you with the specific information you need based on your address.
Yes, reusable containers can be used to store and set out green waste for collection. Containers must be removed from the curb by 8 a.m. on the morning following collection.
Facility reservations must be made in-person at the Imperial Park Recreation Center:
234 Matlage Way Sugar Land, TX 7778
Reservation hours are: Monday to Friday 8am to 7pm and Saturday 8am to 4pm. The deposit is due when you make your reservation and rental fees are due 10 days before your event.
Online reservation requests are now available for pavilions at the following parks: City Park, Eldridge Park, First Colony Park, Lost Creek Park, Sugar Land Memorial Park.
Thank you for considering adoption! Adopters must be 18 years of age or older and have proper facilities to contain and care for an animal. Potential adopters should provide a Driver’s License or ID at the time of adoption. If the adopter’s current address does not match the one on their identification, they should be prepared to offer proof of current address through other means such as a utility bill or lease agreement.
Connect with the City via our social media accounts, subscribe to our news releases, and enroll in TextMyGov alerts for up-to-date City announcements and events.