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Treasury Management
The treasury management office is responsible for utility and miscellaneous billings and is the centralized collection office for the City of Sugar Land.
Understanding Your Water Bill
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Utility Assistance Program
A utility assistance program that is distributed through Fort Bend Social Services is available to Sugar Land residents.
To learn more about possible assistance, email socialservicesinbox@fortbendcounty.gov or call 281-403-8050 or 281-238-3502 for more information.
- What is a winter average and how is it determined?
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A winter average is established in January and February of each year. Water usage is averaged between the February and March billing periods. That number is used as your average household water usage for wastewater volume charges from the April bill until the following March bill, regardless of the amount of water used. Residential customers have a set charge for wastewater each month. That way, if you use water for your yard, to fill a pool, if you have a leak, or for whatever reason during the year, you’ll have to pay for the water, but won’t pay extra for the wastewater.
- What is a wastewater cap and how is it determined?
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Commercial users will be charged wastewater based on 100% of water usage. For residential customers, wastewater volume charges for April through the following March are based on the lesser of (1) average monthly water usage as billed in the most recent February and March months; -or- (2) Twelve thousand gallons. For new residential customers that have not yet established a water usage history (February/March), wastewater volume charges for April through the following March are based on the citywide average monthly usage, currently 6,480 gallons.
- I’m going out of town. Is it possible to pay extra on my account?
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Yes, the payment will be applied to your account and remain there as credit until the new bill is mailed.
- Is there a fee if I pay with a credit card?
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Paying with a credit card will not incur additional fees at this time.
- Where are the payment drop boxes located?
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There are several payment drop boxes located throughout the city. Please visit our payment page for specific locations.
- How can I pay my bill?
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We offer several options to pay your bill. Please visit our payment page for more information.
- I filled my pool. Does the city adjust my bill?
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Because you are protected by the wastewater cap, the city does not make an adjustment on your water bill because you filled your pool. If there is a sudden jump in your water usage, the city checks your meter for leaks.
- How can I get financial help to pay my bill?
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The City has a Utility Assistance Program that is distributed through Fort Bend Social Services. To learn more about possible assistance, email socialservicesinbox@fortbendcounty.gov or you can call 281-403-8050 or 281-238-3502.
- Why is there a surface water charge on my bill?
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A surface water treatment plant was built to meet the Fort Bend Subsidence District’s 2013 mandate of 30% reduction of groundwater use.
- Is there a way to check your payment history in the online system? How far back does it go?
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Yes, there is a payment history option when you are logged in to your online account. It will show the history of payments that have been made through the online portal. We are working to see if we can add the payments made through other payment options to the history in the future.
- For the auto-payment, can it be done the day of instead of the week before it's due?
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No, our current process is to submit bank draft on a weekly basis which is the Friday before the due date.
- Is there a payment option for bank draft vs only online bill pay where a check is cut and mailed?
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Yes, we do offer bank draft from a checking account. Download the Automatic Payment Plan (APP) Application and follow instructions to submit.
- How do I check my water bill balance?
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You can check your water bill balance multiple ways. You can create an online account or call our phone system at 281-275-2750 and press option 1.
- How can I add a name to my water bill?
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If you need to add a name to your water bill, please call Treasury at 281-275-2750 or email your request to treasury@sugarlandtx.gov.
- Can I be setup on a payment plan for my water bill?
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If you would like to request a payment plan or extension on your water bill, please call Treasury at 281-275-2750 or email your request to treasury@sugarlandtx.gov.
- What should I do if I think my water bill is too high?
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If you believe your water bill is too high, please visit our water leaks page for more information on what could cause an increase in your bill. If you have additional questions, please contact the Treasury Department at 281-275-2750 or email treasury@sugarlandtx.gov
- Where can I see the details of my water bill?
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To view the details of your water bills, you can sign up for an online account or email treasury@sugarlandtx.gov
- What do I do if the payment portal does not accept my password and will not allow me to change it?
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If you need to access your online account and are having trouble logging in, please contact our Treasury Department at 281-275-2750 or email treasury@sugarlandtx.gov.
- Why are the water bill payments being sent to Dallas?
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We are changed locations for the processing of our mailed in payments. This change will allow staff more time to focus on phone calls and in person residents. NOTE: If you pay online, over the phone, or are setup on automatic payments, you will not have to make any changes to your current payment method.
- Can I change my address if I am moving or do I cancel my service?
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If you are moving, please complete both a start service application for the new address and a cancel service form for the address you are moving out of. Please click here to find the application/form.
- How do I transfer water utility services to a new name?
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In order to change the name on a water utility account, you will need to submit a Start Service Application. Please click here to be redirected to the Treasury webpage.
- Can I make a change to my water bill due date?
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Unfortunately, you are unable to change your water bill due date. Your due date is determined by your billing cycle. Billing cycles are assigned based on location in the city and cannot be changed.
- How am I notified if my services are subject to disconnection/cut off?
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You will receive a mailed delinquent notice from the City notifying you that your account is past due and that your services are subject to disconnection after the bill due date. If you are setup on e-billing, you will also receive one via email. The notice will contain your disconnection date. You may also receive a notification call prior to disconnection on the phone number listed on your utility account. To update that number, please contact Treasury at 281-275-2750.
Contact Us
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2700 Town Center Blvd. North
Sugar Land TX, 77479
Ph: 281-275-2750 | Fx: 281-275-2769
Email