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Frequently Asked Questions
- Where can I check what my garbage and recycling day is?
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To find out your garbage and recycling collection day, please visit MyNeighborhood at www.sugarlandtx.gov/MyNeighborhood. This online tool will provide you with the specific information you need based on your address.
- How do I report a missed pickup?
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If you need help with, or want to report the following:
- Missed Pickup
- Cart Questions
- Request Additional Pickup
- Report Cart Damage
- Bulk Cardboard Recycling
Contact Republic Services at 713-726-7307 or email sugarland@republicservices.com
If you would like to report repeated missed pickup issues or any other concern regarding garbage and recycling service, call the City at 3-1-1 or 281-275-2900 or email 311@sugarlandtx.gov.
- How do I dispose of household hazardous waste and electronics?
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Residents are encouraged to utilize the Fort Bend County Recycling Center, which is a regional drop-off center for household hazardous waste and electronics recycling for Fort Bend County residents. Their website provides information regarding accepted materials and applicable fees. Please note that the Fort Bend County Recycling Center does not schedule curbside collection of material.
Please remember to not place these materials in your garbage or recycling carts, as they should be properly disposed of. It is also important to note that household hazardous waste material and electronics placed at the curb with bulky waste will not be collected.
- Can I get a larger / smaller cart?
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Effective January 16, 2023, 35-gallon carts will no longer be offered as an option for every resident. Residents have the option of a 65 or 95-gallon cart for both garbage and recycling. 35-gallon carts will be reserved for those residents on the cart assistance program and/or have an existing 35-gallon cart.
- Where am I supposed to store the carts?
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Carts should be stored in compliance with your HOA deed restrictions. Ideally, the carts should be stored in your garage or behind fencing or brush. The city ordinance does not require the container be stored out of sight, but does require the cart not block or interfere with a sidewalk.
- Where do I place the carts for pickup?
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Carts should be placed at the base of the curb (where curbs exist) with the cart wheels against the curb. The cart must be at the curb with the handle facing away from the street and the lid opening to the street. Carts must be placed at least 3 feet from obstacles such as utility poles, mailboxes, trees, fire hydrants, and parked cars.
- Why do I need to provide space between my garbage cart, recycling cart, and other items out for collection?
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The collection arm on the automated truck requires space so that it will not tip over other containers or damage property. Please keep the containers away from obstacles that may interfere with the collection.
- What do I do if my cart has been damaged or is missing?
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Please contact Republic Services at 713-726-7307 and notify them of the damaged or missing cart. The cart will be repaired or replaced if it is stolen or damaged beyond repair by any reason other than the customer's own neglect or misuse.
- Do I need to bag my garbage and recycling?
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Items in your garbage cart should be bagged to keep the cart clean. Recyclables should be placed directly into the cart without a bag.
- I have more garbage than can fit in the cart. Can I get an additional cart?
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Are you recycling? Recycling materials will give you more room in your garbage cart.
Additional garbage carts are available for an additional monthly fee and can be requested by contacting Republic Services at 713-726-7307 or sugarland@republicservices.com . There is no additional monthly fee for extra recycling carts.
- What are the current solid waste and recycling service rates?
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As of January 2025, the residential solid waste rates are as follows:
Per Home Rate $21.88 Monthly Additional MSW Cart $7.72 Per cart, per month Additional Recycling Cart No additional cost Per cart, per month Replacement Cart $77.18 Per replacement Exchange Cart $27.56 Per exchange Additional Bulk Pick-up (less than 3 cubic yards) $148.84 Additional Bulk Pick-up (3-5 cubic yards) $192.94 Unusual Accumulation Waste Collections $165.38 (rate per hour for any type and crew) $7.72 disposal fee per yard collected - How will large items be collected such as furniture and appliances?
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A separate collection will be provided for certain large items defined as bulky waste. These items include stoves, refrigerators (freon removed), furniture, and other large household items that cannot be broken down. Bulky waste does not include construction refuse, demolition refuse, or hazardous or electronic wastes. Bulky waste service days are different from garbage and recycling service days.
Visit our bulky waste page for more information.
- How long is the contract with Republic Services?
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Sugar Land City Council approved a solid waste contract with Republic Services that went into effect January 16, 2023. This is an exclusive franchise and will last 10 years.
- How do I report repeated bad service by Republic Services?
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Sugar Land strives to provide excellent customer service and holds our service providers and contractors to this standard. Any concerns about Republic Services' garbage and recycling service can be reported by calling the City at 3-1-1 or 281-275-2900 or by emailing 311@sugarlandtx.gov.
A few examples include:
- Poor customer service by Republic Services call center staff
- Misbehavior by truck drivers or collectors
- Unsafe driving
- Trash or debris left scattered on the street after pickup
- Repeated missed pickups
- Why is green waste being collected separately from garbage and recycling?
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Green waste accounts for approximately 25% of the waste and can easily be recycled. By being separated from other materials it can be beneficially reused for things such as compost.
- Can I put bagged green waste in my garbage cart?
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We prefer the green waste not go into your garbage cart because it is not recycled. Please place green waste out on your green waste collection day.
- Can I use a reusable container to store the green waste?
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Yes, reusable containers can be used to store and set out green waste for collection. Containers must be removed from the curb by 8 a.m. on the morning following collection.
- My yard is tended by a lawn care professional. How are they involved in this program?
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They must follow the program guidelines and should make every effort to service your lawn prior to your green waste collection day. Green waste cannot be placed on the curb any earlier than 6 p.m. the evening before your collection day.
- Can I use compostable bags?
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Compostable bags are not required but if you choose to use them, both the bag and green waste will be recycled.
- How do I schedule a textile recycling pick-up?
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You can schedule a pick-up by
- Submit the online textile recycling request form
- Call Green City Recycler at 832-989-2745
- Do I need to place my textiles in a certain bag or container before my scheduled pick-up?
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You can use any bag, box, or container to place your textiles out for collection.
- Where do I place materials out for collection?
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Items should be placed on your front porch on the scheduled date of service.
- Before I try to recycle textiles, should I consider donating them first?
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Yes. The City encourages residents to consider donating items first before recycling them.
There are several charitable organizations in our area that accept clothing, shoes, accessories, household goods, furniture, books, and much more. For a complete listing of acceptable donations, please visit their website.