Request Emergency Services

Emergency Services

The Sugar Land Water Utilities Department provides 24 hour response to requests for water and sewer utility related emergency services. Call 281-275-2450 for assistance 24 hours-a-day, 7 days-a-week. 


  • Emergency water turn-off 
  • Water meter leak 
  • Water main break / fire hydrant leak 
  • Clogged or overflowing wastewater main 
To report an emergency during normal working hours (8 a.m. to 5 p.m., Monday through Friday), please call the Water Utilities Department at 281-275-2450.

After Hours

To report emergencies after normal working hours or on weekends, please call 281-275-2450 to reach the answering service, which will contact the appropriate personnel. When reporting an emergency, please provide your name, address, phone number and a brief explanation of the nature of the emergency. After placing your request please remain available for a return call; a City representative will contact you within 30 minutes of the time your call was placed.