Standards & Permits


  1. The Citizen Self Service Portal is now available.


    Citizen Self Service - HiResThe Citizen Self Service portal moves permits, license, and plan submittal processes to convenient online intake only.
  2. What you need to know

    New Applications

    • In order to be able to start any new application, you will have to register in the new CSS portal.
    • New submittals (except for liquor licensing) will only be accepted online through the CSS portal. No hardcopy/paper documentation or USB flash drives will be accepted at City Hall or any other location.

    Accessing an existing application, permit, or plan

    • Registration on the CSS portal is required. Please follow the registration process.
    • Once you have registered, your existing application(s) will need to be linked to your account

    Payment of Invoices/Fees

    • Invoice payments for any new submittals will only be accepted through the CSS portal.
      • American Express, Discover, Mastercard, and Visa credit/debit cards are acceptable forms of payment. 

    We want to hear from you!

    Share with us your experience with the new Citizen Self Service Portal.

  3. Getting started


    Watch the introductory video


    Register

    User Guides

    Questions

    See our knowledge base, FAQs, and contact information.

Plan Submittals Accepted Only in Electronic Format

Beginning November 5, 2018 plan submittals will only be accepted in electronic format. Paper copy of submittals will no longer be accepted.

Only the application itself will be in paper copy. Updated applications are now online.

For questions regarding electronic plans submittal, contact the Planning Department at 281-275-2218.